Job Posting: Customer Service Representative

As a Customer Service Representative your goal is to work through multiple service channels to consistently provide a high level of customer service for all customers. S/he proactively identifies and addresses customer concerns or questions and either gathers the relevant information for the customer or directs the customer to the information and answers needed. The Customer Service Representative works closely with the Planning, Manufacturing, and Sales teams to ensure customer expectations are not only met but are consistently exceeded.

You will do this by:

· Works closely with customers to

o Develop rolling forecast

o Firm rolling forecast (convert forecast to POs); generate the ‘perfect orders’

· Coordinates with Operations Leaders and Planners/Buyers to monitor scheduled and urgent orders through production.

· Uses the Epicor MRP system to provide information to customers and production on current and future orders and to address customer concerns as needed.

· Utilizes effective probing and listening skills to identify customer issues and concerns proactively.

· Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.

· Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.

KNOWLEDGE – SKILLS – ABILITIES

· Strong listening skills

· Possess good communication skills (verbal, written, presentation)

· Possess strong analytical skills

· Possess strong attention to detail and accuracy

· Always exhibits professionalism and high integrity

· Strong time management skills and ability to meet strict deadlines

· Ability to communicate with external and internal customers

· Solid organizational, problem-solving and research skills

· Ability to be self-directed and work independently

Required Qualifications:

· Minimum Associates’ Degree in Business, Marketing, Communications or related degree or equivalent experience

· 1-3 Years of Customer Service experience

· Proven experience using a computer, ERP systems, the internet, and MS Office products

Preferred Qualifications:

· Bachelor’s Degree in Business, Marketing, Communications or related degree

· 1-3 Years of Customer Service experience in a manufacturing environment

· Experience working with the agricultural and turf markets and relevant products

· Experience working with Epicor

Physical | Visual Demands:

For many jobs, a standard office environment may be the setting.

· Majority of the business day is in a standard office environment, with some exposure to the manufacturing plant

· Regular travel to each business unit (.5 miles away from each other) and other occasional travel

· Occasionally may have to lift to 20lbs

· Considerable time may be spent sitting in front of a computer screen

· May be required to work over 40 hours per week

Work Environment:

· Moderate (Examples: business office with typewriters and/or computer printers, light traffic)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location: 5200 Zenith Pkwy, Loves Park, IL 61111

Shift/Hours/Days: Ex: 1stShift, Monday – Friday, Office hours/ Flex Hours

Benefits Package:

· Health, Dental and Vision Insurance

· Company Paid Short & Long Term Disability Insurance

· Life Insurance

· Critical Illness Insurance

· Prescription Drug Benefits

· 401(k) Retirement Savings Plan

· 10 Paid Holidays

· 12 days Paid Time Off minimum to start

· FSA (Health and/or Dependent Flexible Spending Account)

· And more!

Who we are:

At Fisher Barton, we combine years of experience across multiple industries to deliver unparalleled innovation. Our world-class talent understands the behavior of materials and develops leading-edge solutions that meet your unique needs. We’re more than a source for high-quality parts; Fisher Barton is your resource for the highest quality solutions you’ll find—anywhere.

Fisher Barton is an equal opportunity employer who welcome and encourages diversity in our workforce. Qualified applicants will be considered without regard to any status or characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.