Customer Service Representative Job at Dee Sign USA
Customer Service Representative Job Description
Summary/Objective
The customer service representative is responsible for answering in-bound calls and providing superior customer service to all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions
Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customer’s service expectations.
Competencies
- Customer/Client Focus.
- Problem Solving/Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
- Technical Capacity
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:45 a.m. to 4:45 p.m.
Required Education and Experience
- High School Diplom
- 3 years of previous customer service experience
- Computer experience
Employer offers excellent benefits including:
- Medical
- Dental
- Vision
- Disability
- Life/LTD
- 401K and Match
- Paid Holiday and Vacation'
'Work Remotely * No
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- West Chester, OH 45069: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service: 2 years (Required)
Work Location: One location
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