City of Melissa
Job Posting
02-24-2023

Customer Service Representative
(Applications without a Resume and Cover Letter will be considered incomplete and will not be considered for this position.)

Department: Utility Billing and Development Services

Reports To: Customer Relations Director and Development Services Director
Classification: Full-Time Non-Exempt
Hours of Work: (Compressed) Monday through Thursday 7:30 a.m. to 5:30 p.m. & Friday 7:30 a.m. to 11:30 p.m.
Salary: $37,440

General Purpose:
Under general direction, the purpose of the position is to perform all routine customer service in support of water, wastewater, and solid waste billing as well as all facets of residential permitting. This position will also be the first point of contact for customers regarding Utility Billing and Residential Permitting. Customer service duties include but are not limited to general inquires and directing customers to the appropriate contact. Duties to include clerical work requiring specialized knowledge of utility rates, ledger sheets, accurate cash and check handling, contractor registration and permitting procedures and customer service. This list is not meant to be all-inclusive, other duties may be assigned.

Reporting Relationships:
General supervision is provided by the Customer Relations Director and the Development Services Director.

Supervision Exercised:
None

Examples of Duties Related to Utility Billing:

• Maintain Utility Billing customer information updates.
• Accept, post and deposit customer payments.
• Support and interface for Utility Billing software needs and updates.
• Management and collection of outstanding accounts.
• Balance receipts daily for deposit.
• Interfacing with Public Works.
• Check, sort, distribute mail.
• Cross training with Permits.
• Setup residential and builder accounts.
• Account troubleshooting.
• Collect drop box payments and processing.
• Create and process service orders.
• Other duties as assigned.

Examples of Duties Related to Permits:

• Receives and routes telephone calls, greets visitors, provides directions, and answers basic questions regarding contractor registration, residential permit applications, plan review and inspections.
• Reviews, accepts, and processes contractor registrations, residential permit applications and documents, accessing fees and provides receipts.
• Provides various routine clerical duties, utilizing standard office equipment to include routine incoming calls, taking, and transmitting messages, making photocopies, receiving, sorting, and distributing mail, performing data entry, faxing documents, and word processing.
• Assists in the preparation, processing, receipting, sorting, and distribution of a variety of lists, correspondence, packets, invoices, and materials.
• Inputs a variety of information into the computer system relating to permits and inspections.
• Prepares bank deposits (i.e., Construction and trade permits, contractor registration, etc).
• Maintains parks reservation schedule, calendar maintenance, key maintenance.
• Take park reservation payments and complete forms to issue refunds.
• Coordinate with Parks Coordinator to ensure park field conditions before and after events.
• Performs file maintenance functions and searches, pulls, and routes files appropriately.
• Assists with special research assignments.
• Utilize permitting software such as MyGov and Bureau Veritas.
• Other duties as assigned.

Minimum Qualifications:
1. Education and Experience
a. High School Diploma or GED
b. Two (2) years previous experience that includes clerical work, administrative work and customer service.
OR
c. Any combination of education and experience which would provide the applicant with the desired knowledge, skills, and ability to
perform the job.

2. Ability to successfully complete a pre-employment background check and drug test.

Required Knowledge, Skills, and Abilities:
Knowledge of: Policies and procedures of department; Basic principles of business email writing and basic report preparation; Principles and practices of mail collection and distribution; Basic mathematical principles; English usage, spelling, grammar, and punctuation; Principles and procedures of filing; Modern office procedures, methods, and computer equipment; utilizing standard office equipment to include: routine incoming calls, taking and transmitting messages, making photocopies, receiving, sorting and distributing mail, performing data entry, scanning and emailing documents and word processing.

Skills in: General office procedures and in the operation of standard office equipment, including general computer and email proficiency, data entry, and Microsoft Office (i.e. Word, Excel, Outlook); Excellent customer service; and time management. High level cash handling.

Ability to: Apply principles of rational systems; Utilize a variety of billing data and information; Perform clerical work including maintenance of appropriate records and compiling information for reports; Work independently in absence of supervision; Respond to citizen inquiries professionally and politely; Understand and carry out oral and written directions; Communicate clearly and concisely, both orally and in writing; Establish and maintain effective working relationships with those contacted in the course of work; Handle money accurately; Edit and proofread documents accurately; Exhibit regular and punctual attendance; Exercise sound judgment, decisiveness and creativity in situations involving a variety of general pre-defined duties which are characterized by frequent change; To identify and implement process improvements; Demonstrate a collaborative and flexible style and ability to work under time constraints and pressure; Ability and willingness to work as part of a team, to demonstrate team skills, and to perform equal shares of team responsibilities; Ability to continuously learn and develop through a mix of internal and external training opportunities; Perform some lifting, sorting, carrying of objects and materials of light weight (no more than 25 pounds); Bend and reach to file.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent in this position. Incumbent may not be required to perform all duties in this description and may be required to perform position-related tasks other than those specifically listed in this description.


Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.