Customer Service Representative
9 months+
REMOTE near Bridgeton, MO

· Will train onsite for two weeks – and then be Remote – needs to be local as they will be required to come back onsite if there are issues with metrics/time & attendance or if deemed appropriate by management.

· Disqualifiers on resume- During interview process true work experience needs to reflect what's on resume and resource needs to be able to speak to it.

· No job hoppers.

Entry level

Summary:
Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Education/Experience: High School Diploma or equivalent.

· 2-3 years customer service-related experience required.

· Experience from a Home Depot, Lowes, auto parts could be useful in this role but not required.

Skills and Competencies:

· Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

· Ability to work independently and manage one’s time.

· Ability to accurately document and record customer/client information.

· Critical thinking, multitasking.

· Has an interest in growth- these people tend to have a stronger work ethic. This team is looking for someone who wants to make Trane a career path.

Top skill sets

· Time management - clocking in on time, taking breaks when appropriate IE. lunch, making sure there is coverage for the team, asking for time off according to Trane's PTO policy, organizing email.

· Basic computer skills - knowing how to work the net, being fluid between systems (resources work in 7-8 different systems a day)

· Good work ethic

· Previous experience with computer applications, such as MS Outlook and data entry software. Resource needs to be able to navigate emails and have basic knowledge of how to use a computer.

Major Job Duties and Responsibilities:

· Handle customer parts/equipment inquiries via inbound calls, emails, etc. peak season minimum of 45 inbound calls.

· Refer unresolved customer grievances to designated departments for further investigation.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Order entry - profit 21

· Quote entry

· Inventory look up- what's in stock

· teams' meetings every week

Mon-Fri 8am to 430PM is the expectation - schedule subject to change.

Culture of team- strong team, very communicative team, weekly meetings and huddles and monthly down time for team to bond.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship to work in the US?

Experience:

• Customer service: 2 years (Required)
• retail: 2 years (Required)

Work Location: One location

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