Customer Service Representative Job at AppleOne
Are you looking to join a dynamic and innovative company that is a leader in data-driven online educational solutions? We are seeking a passionate and dedicated Customer Service Representative to work ON-SITE at the Lafayette, Louisiana location with a salary of $15 to 20/Hr. based on experience. They offer a wide range of educational programs for high-growth professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services.
Responsibilities:
Education and Experience:
Skills and Abilities:
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
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Responsibilities:
- Provide accurate, friendly, and responsive service to customers
- Process phone payments through online payment gateway service
- Resolve incoming customer requests or inquiries via telephone or email
- Establish and maintain a working knowledge of products, services, and policies within the business to serve as an expert information source
- Input online store and orders placed via Square into Great Plains accounting software
- Provide light technical support for customers
- Identify and report unusual inquiry trends or system issues
- Work as back up to other Customer Service Representative when out of office
Education and Experience:
- Bachelor•s degree or equivalent preferred. High school education or equivalent required.
- One to three years of customer service experience
- Experience with Great Plains accounting software preferred but not required
Skills and Abilities:
- Friendly, resolution-focused interpersonal skills
- Articulate verbal and written communication skills
- Excellent collaboration and teamwork skills
- Proven organizational and time management skills
- Ability to perform excellent, accurate work in a fast-paced environment
- Strong attention to detail and ability to solve complex problems
- Technical aptitude
- Experience navigating various business systems to support customer inquiries
- Openness to additional responsibilities
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
#1173
High School
0-1 years
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