Greenix is the fastest growing Pest Control company in the United States. Named to Utah’s Fast 50 for 3 years running and Utah’s Emerging 8. We are led by a highly accomplished and respected group of partners including Bob Nilsen (Café Rio) and Randy Rigby (Utah Jazz) as well as a world-class Executive team. Greenix is positioned to continue accelerating its high growth rate and is looking for energetic, creative, and highly motivated people to join our ever-growing family!

A manager provides direction, instruction, and guidance to the department. They help each person meet their personal and team goals. They are energetic and help create a positive culture in the office. They are willing and able to know and understand their team members strengths and weaknesses and help motivate them to develop those weaknesses into strengths.

Essential Duties and Responsibilities:

• Call coaching and accountability
• Provide constructive and positive feedback to each member on their team
• Develop trust and good business relationships with representatives
• Provide excellent customer service
• Sit with assigned teams so they can be ready to help answer questions/assist
• Walk the floor throughout the day to hold agents accountable and answer questions
• Hold weekly one-on-ones with each Team Lead
• Monitor and assign alerts/reminders
• Meet weekly with department leadership
• Report on team KPI’s to department leadership
• Maintain SOP documentation
• Ensure high-quality scores for the department

Qualifications:

• Excellent Communication skills
• Basic computer skills
• Positive and friendly attitude (Can do attitude)

Education and Experience:

• High School or Equivalent required. Bachelor’s Degree a plus
• Previous Management Experience
• Previous Call Center Experience

Physical Requirements:
· Sit at a desk for long periods of time and do phone and computer work

Work Environment:
· Standard office work stations

Greenix is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

Greenix is an E-Verify employer. All applicants applying for U.S. job openings must be authorized to work in the United States.

#INDCSS

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Orem, UT 84058: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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