Customer Service & Mailing Specialist Job at Richner Communications, Inc.
Richner Communications, a multi-media marketer, commercial printer, mailer, and community newspaper publisher on Long Island is seeking a Full-Time Customer Service & Mailing Specialist (on-site) to assist with the daily operations of our commercial mailing department.
Duties and responsibilities include but not limited to:
- Provide a high level of customer service via phone and email, escalating complex issues to appropriate team members.
- Research customer accounts and apply payments.
- Manage and maintain subscription data base and retention programs.
- Prepare files for CASS, DSF, NCOA, and Handle PostalOne submission rejections and respond with corrections or workarounds.
- Communicate and work with production managers in other departments to facilitate workflow.
- Maintain excellent relationships between production, vendors, sales and customers.
- Other duties and responsibilities as assigned.
Skills & Qualifications:
- High School Diploma or GED
- 1+ years of experience in customer service and/or direct mail industry
- Must have strong knowledge of MS Office
- Proficient in the use of database tools and another data-manipulation software (e.g., MS Excel)
- Excellent verbal and written communication skills
- Ability to work in a high volume, fast-paced production environment
- Strong organizational and time management skills
- Knowledge of USPS regulations preferred, e.g., periodicals and marketing mail
- Experience with BCC Mail Manager or similar mail software preferred
- Knowledge of marketing and subscriptions campaigns a plus
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Garden City, NY 11530: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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