SUMMARY

Reporting to the Customer Service Manager, The Customer Service Representative (CSR) is responsible for providing world-class customer service and satisfaction to all of our customers. This position is Often the first person our customer interacts with. The role requires all CSR’s to be knowledgeable about our products, our uniquely different business segments and resulting customer needs. Ideal CSR candidates are confident, friendly, outgoing and willing to assist and attend to all customer requests. This fast-paced department communicates globally with our customers and processes all forms of customer orders on a daily basis which requires the ability to adapt, understand and respond in an increasingly dynamic environment.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines.

ESSENTIAL FUNCTIONS

1. Receiving customers requests and orders by telephone, fax, or emails, analyze requests, providing information requested or ascertains who best can provide the information, and routes the request to the proper person.

2. Responding politely and courteously to customer inquiries via telephone, fax, or emails and making sure that any problems they have are resolved.

3. Handling of incoming calls and outgoing calls, data input to the customers accounts and other back office tasks.

4. Additional responsibilities may be added as the needs of the business changes and expands.

REQUIREMENTS

1. Customer/Client Focus

2. Communication Proficiency

3. Technical Capacity

4. Collaboration Skills

5. Computer skills

6. A high attention to detail

7. The ability to multi-task and stay organized

8. Critical thinking and problem solving skills

9. Ability to work quickly under pressure

10.Bilingual (preferred)

SCHEDULE

• Work Schedule: Sunday thru Thursday
• Hours worked: 10AM - 7PM
• One hour lunch, two ten minute breaks

VACATION (based on years of service)

· Eligible for 24 hours of sick pay the first of the month following 30 days.

· 1-2 years = 40 hours

· 3-9 years = 80 hours

· 10 years and over = 120 hours

Tapia Brothers offers various health and welfare plans to its regular full-time team members. These benefits are subject to change. Our benefits, as described below, will be described for you in greater detail as part of your orientation meeting.

Benefits Summary: (Effective until July 31, 2021). Your benefits if you choose to elect will be effective first of the month following 30 days of your hire date

· Health Insurance – Team member only benefit, dependent coverage available

75% of the family PPO premium for the Team Member will be paid by the company, medical only. Your spouse, domestic partner and/or children are eligible for this coverage, but the additional premium will be your responsibility.

· Cafeteria Plan – Team member and dependents may be included

Selection of various plans and/or supplemental insurance benefits offered by UHC for medical, dental, vision, and life insurance.

· 401K plan

Eligible to enroll after 1 year of service.

Must be 21 years old to enroll

Job duties are subject to change at any time.

As with all other employees at Tapia Brothers, your employment is “at will” which means that either you or the Company can terminate the employment relationship with or without cause and with or without prior notice.

Work Remotely

• No

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Application Question(s):

• Are you bilingual in English and Spanish?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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