About The Pasha Group

Serving customers since 1947, The Pasha Group is a family-owned diversified global logistics and transportation services company. The Pasha Group’s Mission is to be a leader in providing customized, cost-effective and profitable value-added services to the automotive, maritime, and relocation industries through the integration of Pasha’s network of global logistics entities and strategic partners. Our continuing investment in our employees, technology, facilities and equipment enhances our productivity, leading to increased quality and profitability, for Pasha and for our customers, whose satisfaction is fundamental to our business. Our name stands behind every move.

Why work at The Pasha Group?

Our culture fosters individual talent, mutual trust and lifelong learning. We support our people so they can master their career journeys, go further, reach higher, and realize their greatest potential.

• Various career paths
• Career development
• Digital learning platform with tuition reimbursement
• Serving communities where we work and live

Compensation and benefits for full time positions:

• Competitive compensation based on experience and qualifications.
• Medical, Dental, Vision, and Life Insurance programs
• Employer Paid Short- & Long-Term Disability Insurance
• Commuter benefit program
• Flexible spending accounts
• 401K with a Profit-Sharing Plan
• Wellness Program
• Employee discount programs
• Paid Volunteer Time at Company-Sponsored Events in the Community

Here's more about the job:

The Customer Services Coordinator receives booking requests and initiates the transportation and logistics processes for company services.

Job Duties:

• Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests.
• Maintain department KPIs and customer satisfaction ratings as defined by the department.
• Provide input to leadership and management teams on departmental initiatives and process improvement projects.
• Answer incoming customer phone calls and take appropriate action for each call.
• Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times.
• Maintain accurate, timely, and thorough records in proprietary database.
• Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers; and updating information in various systems.
• Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required.
• Scan and separate documents in Document Management System.
• May assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers.
• Update schedule, logs, and tasks daily.
• Other duties as assigned.

Required Education

• High school diploma or equivalent (HSED) required

Required Work Experience

• 2 + years of related customer services experience with an emphasis on the importing and exporting of goods

The Customer Service Coordinator is an excellent opportunity that offers you the chance to explore and learn what it’s like working for a global transportation and shipping company in the Irving TX, area. Apply for this great opportunity today!

The Pasha Group is an EOE/AA Employer – Minority/Female/Veteran/Disabled/and other Protected Categories.

Must be fully vaccinated against COVID-19.

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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