Customer Service Associate Job at Advantage PHC, Inc.

Advantage PHC, Inc. Frisco, TX 75033

Advantage PHC, Inc

Job Title: Customer Service Associate

Requirements: Bilingual

Work Hours: Monday - Friday 9a - 5p CST (First 90 days candidate has to report to office. After 90 days they will be able to work in office and from home.)

Job Description:

- Answer Phones, look up what health plan the member is on, talk through plan details, answer questions about the members plan, look up doctor's in the health plans network, look up labs and imaging pricing, enter notes in CRM, follow up with members if needed, redirect calls to appropriate team members, assist member in submitting claims, learn and navigate multiple platforms: (RingCentral, CRM, Google Drive, and email)

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

  • 401(k) matching
  • Health insurance
  • Life insurance
  • Paid time off
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Frisco, TX 75033: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Frisco, TX 75033




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