Title: Customer Service Agent

Pay Rate: $17/hr.

Benefits as a Tekberry Temp: Paid Bi-weekly, Healthcare (employer contribution), Dental & Vision

Job Type: Full-Time; 3-month Contract, Temp2Hire

Shift: Monday Saturday, 12:00 pm 9:00 pm

City: Spanaway

State: Washington

Zip: 98387

*Background Check Required. *

Tekberry is looking for a highly qualified and motivated Customer Service Agent to work on-site with our client, a full-service global transportation and logistics company with over 75 locations. As a W2 employee you will have access to health benefits. You will be the primary interface between the client, customers, sales, system operations and vendors & provide quality customer service, while meeting company policies and procedures.

Responsibilities:

Answering of phones professionally and timely. Answering and responding to e-mail requests timely. Turn quotes around within 30 minutes. Distribute customer/agent/station requests for follow up when needed. Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests. Accurately complete entry of pickup/quote information. Ensure routing/dispatch is aware of any special instructions/cut offs. Tracking and tracing of shipments. Communicating to customers and sales regarding issues. Research of shipments for corporate requests/reports. Research of shipments for accounting requests/reports. Understanding TSA regulations. Support other departments when needed (routing, dispatch, inbound). Understand and accurately know how to use OAG, KSMS and other resources or tools provided. Completion of specific assigned duties/accounts. Able to work overtime and weekend on call rotations. Other duties assigned deemed necessary by the Customer Service Supervisor.

Qualifications:

High School Diploma or equivalent. 2-years basic customer service experience and or 2-years of industry experience. Must be able to type accurately at least 35 WPM. Intermediate level Excel and Word. Excellent written and verbal skills. Ability to manage deadline

We need hard working, reliable employees. Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. US citizens, Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to work Corp to Corp or to sponsor H-1B visas currently. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Tekberry, Inc a Soal Technologies Company is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

Check out all our jobs at https://tekberry.com/search-jobs/

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