Customer Relations Advisor Job at Camden Property Trust
Remote Positions Available in All Camden Markets
:
Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, LA/Orange County, San Diego, and Phoenix
Job Summary:
Are you customer focused, have a passion for people, and like to have fun? Camden’s Customer Relations Advisors are responsible for assisting current and potential residents at Camden communities across the country. They help provide Living Excellence by responding to requests for leasing information, service requests, and any other community related questions. Our advisors have excellent communication skills, think outside of the box, and have the ability to create connections and lasting impressions. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experience.
Essential Functions:
Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
Showcase the value of the community features as they relate to the customers’ needs
Assist current residents with requests for maintenance, courtesy officers, and other community related questions and issues
Accurately capture resident and prospect information for communication and record keeping
Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times
Escalate issues through the appropriate channels when necessary
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Consistently meet all performance standards including schedule adherence, average handling time, and call quality
Take an active role in ensuring the department goals and objectives are being met or exceeded
The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and reporting
Will assist in other projects and activities as needed
Requirements:
Bachelor’s degree preferred
Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred
Must have a customer focused attitude and creative problem solving skills to handle difficult situations and ensure a high level of customer satisfaction
Ability to multi-task, take initiative and work effectively in a fast paced environment
Excellent documentation and written and verbal communication skills
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Flexibility to work various shifts including nights, weekends, holidays, and overtime as required
In the event of an emergency situation, you may be required to work remotely and as such should have internet access
Bilingual (English/Spanish) a plus
Ability to sit for extended periods of time
And here’s the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., climb stairs)
Will use some repetitive motion of hand-wrist in using computer and writing
Must have normal range of vision to complete paperwork and computerized documentation; hearing and speech to communicate with residents, vendors, supervisors and coworkers on the telephone or in person on a regular basis
Must handle stressful, urgent, novel and diverse work situations on a daily basis
Emotional stability and personal maturity are important attributes in this position
Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.)
Hazards can be avoided with proper lifting techniques, SDS and general safety training
Will be regularly called upon to work long hours and odd schedules (including weekends)
Position requires periodic travel by automobile to handle work-related activities
May require airline travel, out-of-town and /or overnight trips
Attendance and punctuality is essential for success in this position
Contact your HR team for the position’s Physical Demands Analysis
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
:
Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, LA/Orange County, San Diego, and Phoenix
Job Summary:
Are you customer focused, have a passion for people, and like to have fun? Camden’s Customer Relations Advisors are responsible for assisting current and potential residents at Camden communities across the country. They help provide Living Excellence by responding to requests for leasing information, service requests, and any other community related questions. Our advisors have excellent communication skills, think outside of the box, and have the ability to create connections and lasting impressions. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experience.
Essential Functions:
Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
Showcase the value of the community features as they relate to the customers’ needs
Assist current residents with requests for maintenance, courtesy officers, and other community related questions and issues
Accurately capture resident and prospect information for communication and record keeping
Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times
Escalate issues through the appropriate channels when necessary
Use problem solving skills and best judgment to handle unpredictable situations as they arise
Consistently meet all performance standards including schedule adherence, average handling time, and call quality
Take an active role in ensuring the department goals and objectives are being met or exceeded
The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and reporting
Will assist in other projects and activities as needed
Requirements:
Bachelor’s degree preferred
Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred
Must have a customer focused attitude and creative problem solving skills to handle difficult situations and ensure a high level of customer satisfaction
Ability to multi-task, take initiative and work effectively in a fast paced environment
Excellent documentation and written and verbal communication skills
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Flexibility to work various shifts including nights, weekends, holidays, and overtime as required
In the event of an emergency situation, you may be required to work remotely and as such should have internet access
Bilingual (English/Spanish) a plus
Ability to sit for extended periods of time
And here’s the fine print HR wants you to know:
Job is intermittently sedentary but requires mobility (i.e., climb stairs)
Will use some repetitive motion of hand-wrist in using computer and writing
Must have normal range of vision to complete paperwork and computerized documentation; hearing and speech to communicate with residents, vendors, supervisors and coworkers on the telephone or in person on a regular basis
Must handle stressful, urgent, novel and diverse work situations on a daily basis
Emotional stability and personal maturity are important attributes in this position
Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.)
Hazards can be avoided with proper lifting techniques, SDS and general safety training
Will be regularly called upon to work long hours and odd schedules (including weekends)
Position requires periodic travel by automobile to handle work-related activities
May require airline travel, out-of-town and /or overnight trips
Attendance and punctuality is essential for success in this position
Contact your HR team for the position’s Physical Demands Analysis
This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.
.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.