Why We’re Building Factor
Factor is on a mission to make the $14T manufacturing industry the most innovative sector of
our economy. We're rebuilding the global supply chain's crumbling infrastructure, starting with
the simplest way to order, track, and pay for purchased parts.
About Factor
With 10x customer growth over the past 6 months and $6M in seed funding from top-tier silicon
valley VCs, we are rapidly growing and expanding our team.

Companies building high-tech hardware use our software to move from design to finished
product faster. Today, over 250 companies use Factor to manage $45M worth of transactions.
Factor is a remote-first company. Every role (including this one) is a full-time, remote position. If
you like seeing coworkers in person, we have team members spread across the U.S and the
world: Chicago (IL), Boston (MA), San Francisco (CA), Madison (WI), Atlanta (GA), Annapolis
(MD), St. George (UT), Jacksonville (FL), Guayaquil (Ecuador), Puebla (Mexico), Santiago
(Chile) & Karachi (Pakistan).

*
About You*

We are looking for an effective problem-solver who takes complete ownership of their tasks and
is all about results. This is a multi-faceted role where you will work cross-functionally with
product, sales, and engineering, and will be responsible for designing and implementing
processes that will support Factor’s growth.

*
In this job, you will: *

• Directly help our customers build the next generation of hardware products by facilitating

order placements and tracking orders from the beginning to the very end

• Collaborate directly with the founding team to understand company priorities, goals, and

objectives

• Work closely with the operations team to own key customer accounts and provide

superior operational support

• Own product priorities for customer operations to ensure customer satisfaction and

long-term customer retention

• Provide feedback to create, build, improve, and document processes

*
The ideal candidate will have the following: *

• Delighting customers comes naturally
• Excellent interpersonal skills and the ability to build relationships with customers

(including email etiquette)

• Exercise independent judgment to determine the root cause of the issue and find a

resolution with their own resources

• Demonstrate a proactive, solution-based approach to enhance customer relations

via support tickets, calls and emails

• Self-starter who does not need to be managed day-in & day-out to proactively add

value

• Analytical thinking and strategic problem solving
• Strong sense of urgency and detail-oriented
• Extremely organized & able to prioritize
• Works well under pressure in a rapidly changing environment
• Identify and implement opportunities for increased operational efficiencies
• Have excellent verbal and written communication skills
• Be capable of dealing with ambiguity, working with limited direction, and asking lots of

questions

• Have 2+ years of operations, planning, or project management experience
• Have 2+ years in a customer-facing role

Bonus points:

• Technical aptitude for complex concepts
• Previous startup or small company experience
• Previous experience with manufacturing and/or hardware
• Previous experience in Supply Chain, Purchasing or Procurement
• Previous remote-working experience
• Have experience utilizing tools such as Front and Brex

*
What we offer: *

• Competitive compensation and benefits
• Meaningful equity
• Flexibility - we are 100% remote and understand we all have lives outside of work
• An opportunity to join an early stage startup and see your work directly impact the

success and mission of the company

• Coworkers who are dedicated to building the workplace we always wanted. We value

transparency, open-mindedness, diversity, solidarity, and empowering each other to
build, grow, and succeed.

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Job Type: Full-time

Pay: $14.00 per hour

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