Position Summary
The Customer Onboarding Specialist acts as the customer’s trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives. This person will work best in a dynamic, fast paced environment to effectively manage a high volume of accounts.
Essential Functions
- Implement strategies and processes that deliver consistent customer satisfaction and retention.
- Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
- Utilize extensive product knowledge, problem solving skills and training to enhance customer engagements.
- Creating training materials and maintain product knowledge base.
- Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
- Delivers customer feedback to internal teams identifying specific needs, new ideas, challenges, and product enhancement concepts.
- Identifying upsell or repeat business opportunities and helping customers with financial inquiries.
- Other duties may be assigned.
Qualifications
- Bachelor’s degree in Business Administration, Sales, or Marketing related field or equivalent in experience.
- 1 or more years of experience supporting users of web-based software systems.
- Excellent typing skills.
- Proficient with new and existing technology.
- Proficient in the use of Microsoft PowerPoint, Excel, Outlook, Word, Zoom, and CRM software.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee must be able to:
- Ability to sit for extended periods of time
- Able to drive, fly and use other modes of travel as required
- Must have a valid driver’s license in state of residence
- Driving record must be deemed “insurable” by the company’s corporate insurance carrier
- Ability to lift up to 25 pounds
- Ability to use standard office equipment
- Ability to follow all safety requirements and policies
Work Environment
This position will be remote, with travel to client sites, tradeshows, and Tronair Headquarters in Swanton, OH.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Critical features of this job are described under the headings above. They may be subject to change at any time due to reasonable accommodations or other business reasons.
Tronair is an EEO/AA employer - M/F/Disabled/Veteran
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