Description

The Customer Information Representative provides technical and product information on behalf of Corteva businesses for current and potential customers. The agent monitors functional mailboxes, answers phones, and responds to electronic customer requests. Request types include technical information, samples, literature, pricing, product availability, and regulatory. The agent provides project support as needed. Agents work with stakeholders to update and communicate work process, business, and product changes.

Responsibilities – What You Will Do:
How will you help us grow? It matters to us, and it matters to you!

• Demonstrate solid performance in the following skills:

• Display ability to interface well with a wide variety of individuals including, customers, potential customers, employees, sellers, other team members.
• Display accountability for action
• Display ability to multi-task between various types of requests (including project work) and prioritize as necessary
• Demonstrate urgency, and quickly remove road blocks while assessing multiple opportunities
• Utilize a variety of on-line references and databases to fulfill requests
• Build customer loyalty and confidence
• Respond to and accurately resolve or escalate customer requests
• Document customer inquiries in appropriate application for business purposes and to count towards monthly metrics
• Execute proficiency in business specific software including Salesforce, SAP, Microsoft Word, Excel, Outlook, the Internet/Intranet, and other related technologies that support the role
• Contribute to effective team output through cooperation, participation and a commitment to shared vision and goals
• Provide project management skills as needed to support customer projects and in some cases lead the project

• Lifting of packages that include literature (up to 15 pounds).
• Attend all compulsory training and identifying and taking action on self-development training

Qualifications

Requirements – Who You Are:
What expertise have you grown? What do you bring to the table?

• Associate's Degree required, Bachelor's Degree preferred
• Prefer 1-2 years call center/customer service experience
• Must be able to work on site (Indianapolis, IN) 3 days per week and from home 2 days per week.
• Strong Microsoft office applications knowledge
• Data entry, customer service, or other applicable experience preferred
• Knowledge of SAP helpful
• Strong verbal and communication skills

Benefits:
Let's peek at how you can grow your wellbeing, health, and future at Corteva!

• Enjoy competitive wages starting from $21.00 – $26.00 per hour based on qualifications, education, and experience
• Strike a better work-life balance with robust time off benefits; new hires start with 4 weeks off each year! In addition, we offer excellent paid maternity, paternal and family illness leave
• Prepare for your future with our generous retirement savings plan, tuition reimbursement program, and more
• Enjoy access to health benefits for you and your family on your VERY FIRST day of employment
• And much, much more!

Ready to grow your perspectives, impact, and career? We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. Start by applying to this opportunity today!