Customer Experience Specialist Job at Kellyco
Kellyco is seeking an experienced Customer Service/Sales person for an exciting career with the best metal-detecting team in the country. In this position, you will perform various duties, including phone sales and support, and other duties related to the operation of a national eCommerce retailer.
Duties Include:
- Active listening as well as probing questions to guide customers to the right metal detector for their detecting needs.
- Work with the Kellyco Customer Experience Team to provide the best sales experience and customer support in the industry.
- Ensure Kellyco customers find and purchase the right metal detecting equipment to fuel their passion for metal detecting.
- Assist customers with customer service support-related issues.
- Answer inbound phone calls and help customers place orders.
- Make outbound calls to return missed calls.
- Answer chats and emails that customers send in.
- Stay up-to-date on industry knowledge by studying new products and participating in training sessions.
Requirements:
- Curiosity about metal-detecting
- Eager to learn and an ability to absorb technical details about numerous products
- Proven customer support experience
- Desire to make the sale
- Thorough knowledge and experience with computers
- Ability to multitask, prioritize and manage time effectively
- Excellent communication
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
Work Location: Remote
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