Customer Experience Scheduler Job at Silco Fire & Security
Job Description
The customer experience team is vital part of the operations at Silco Fire & Security. The team’s focus is on providing the best experience for our customers and for our employees. The team serves as the front line for all incoming phone calls at the 5 branches (Akron, Cincinnati, Cleveland, Columbus, & Dayton) and creates the schedules for the technicians. While there are many different roles within our team, we pride ourselves on helping one another get the job done and ensure that our technicians have everything they need to take care of the customer.
- Answering and routing phones
- Routing and scheduling technicians daily
- Assist Customers and Fire Departments with document requests
- Help with management of customer database
Job Type:
- Full Time
Shift Schedule:
- Monday – Friday
- 7:30am – 5:00pm
Skills/Qualifications
Required
- High School Diploma or equivalent
- Excellent communication skills
Preferred
- 2+ years of customer service experience
- Experience with heavy inbound, outbound, and transferring calls
- Proficient with Microsoft Office (Excel, Word, & Outlook)
Company Overview
Silco is a growing, family owned and managed business since 1959. Silco has over 340 employees spread across the state of Ohio in five offices “Protecting People & Property”. We take pride in the work we do daily and believe in giving back to our employees. Some of the benefits that our employees receive are (8) paid holidays, Paid Time Off, Insurance (Health, Dental, Vision, Disability, Life, FSA, and more), Tuition assistance program, and 401k with a generous company match. The company also hosts annual Kings Island and Cedar Point days where employees and their families get to spend a day at the parks on the company.
For more information about the company please visit our website: www.silcofs.com or check out a short video on “Who We Are” video on YouTube.
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