Customer Experience Representative Job at Pleasant Holidays
Do you want the luxury of working from home? Do you like working in a Call Center environment? Helping people create the most memorable experiences and lifelong memories. Then this job is for you!
This position is based on the Island of Oahu – candidates must reside on island to be considered. If interested, please complete an online application.
As a part of our team, after one (1) year of employment you will receive two (2) Travel Tickets annually which equates to $650 per ticket! You can fly anywhere in the world your heart desires!
** Travel tickets increase as your seniority increases **
We are now hiring for a Customer Experience Representative who will work in our Call Center department on Oahu. This position will provide our clients with outstanding Island Hospitality and to help others plan their ultimate dream vacation. As a Customer Experience representative, you will be working remotely from home in a call center environment taking FIT calls, working with travel agents, booking tours and activities for all PH destinations (Mexico, Europe, Caribbean, etc.) in addition to Hawaii. Handling our Live Concierge Anywhere live video calls, booking presolds, provide as an answering service for our vendors and respond to emails.
This position is remote - work from home. You must have an area at home where you will be able to work without interruption. It is preferable if you have internet, if not, this will be provided.
Please note: New Hire Orientation, onboarding and training may be conducted in the Honolulu Office. This will be determined upon hire and coordinated with Human Resources and your manager.
Salary: Starting at $15.00 per hour + commission on tours and activities
Status: Full Time (non-exempt); Must be available to work on the weekends
Qualifications & Experience:
Prior experience in sales and/or customer service (1-3 years, preferred)
Experience working within the tourism/hospitality/travel field (highly preferred)
Exceptional sales and customer service skills (preferred)
Knowledge of the Hawaiian Islands & Travel industry in general
Knowledge of the Tours and Activities we have to offer (training provided)
Ability to grasp customer requirements and cater to individual needs
Love for interacting with people from different cultures
Ability to take initiative, work independently and multi-task in a fast-paced environment
Excellent verbal and written communication skills (required)
Basic computer literacy (required)
Experience using a POS system (preferred)
Able to read, write and speak English fluently (required)
Able to read, write and speak Japanese fluently (highly preferred)
Benefits to working at Pleasant Holidays:
Pleasant Holidays is an Equal Opportunity Employer
Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
This position is based on the Island of Oahu – candidates must reside on island to be considered. If interested, please complete an online application.
As a part of our team, after one (1) year of employment you will receive two (2) Travel Tickets annually which equates to $650 per ticket! You can fly anywhere in the world your heart desires!
** Travel tickets increase as your seniority increases **
We are now hiring for a Customer Experience Representative who will work in our Call Center department on Oahu. This position will provide our clients with outstanding Island Hospitality and to help others plan their ultimate dream vacation. As a Customer Experience representative, you will be working remotely from home in a call center environment taking FIT calls, working with travel agents, booking tours and activities for all PH destinations (Mexico, Europe, Caribbean, etc.) in addition to Hawaii. Handling our Live Concierge Anywhere live video calls, booking presolds, provide as an answering service for our vendors and respond to emails.
This position is remote - work from home. You must have an area at home where you will be able to work without interruption. It is preferable if you have internet, if not, this will be provided.
Please note: New Hire Orientation, onboarding and training may be conducted in the Honolulu Office. This will be determined upon hire and coordinated with Human Resources and your manager.
Salary: Starting at $15.00 per hour + commission on tours and activities
Status: Full Time (non-exempt); Must be available to work on the weekends
Qualifications & Experience:
Prior experience in sales and/or customer service (1-3 years, preferred)
Experience working within the tourism/hospitality/travel field (highly preferred)
Exceptional sales and customer service skills (preferred)
Knowledge of the Hawaiian Islands & Travel industry in general
Knowledge of the Tours and Activities we have to offer (training provided)
Ability to grasp customer requirements and cater to individual needs
Love for interacting with people from different cultures
Ability to take initiative, work independently and multi-task in a fast-paced environment
Excellent verbal and written communication skills (required)
Basic computer literacy (required)
Experience using a POS system (preferred)
Able to read, write and speak English fluently (required)
Able to read, write and speak Japanese fluently (highly preferred)
Benefits to working at Pleasant Holidays:
- Medical (with prescription)
- Vision
- Dental
- Flexible Spending Accounts
- Paid Time Off for Holidays, Vacation, and Illness
- Company paid Life Insurance
- Long Term Disability
- 401(k) Plan
- AFLAC Plans
- Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!
Pleasant Holidays is an Equal Opportunity Employer
Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.