Whether you're just beginning your career or have years of experience—you've come to the right place! Working at Alto-Shaam means you’re a part of a passionate team working together towards one goal.

Since 1955, Alto-Shaam has pioneered industry-leading commercial foodservice equipment that anticipates and responds to our customers' needs. Our solutions help foodservice businesses like Sendik’s Food Market and Saz’s Hospitality Group enhance their menus while providing a greater return on their investment.

Our world-class products are made in a world-class facility. Alto-Shaam’s headquarters and manufacturing space is dynamic, clean and safe for all.

As a family company, we also take care of our people by providing market-leading benefits:

• Earn an annual bonus on your gross income, which has averaged 15% over the past five years
• Low to NO COST premiums for full coverage healthcare with wellness participation
• 11 paid holidays and generous earned PTO
• Advancement opportunities to grow through our career ladders program
• Tuition assistance to pursue a degree or certification
• Fitness reimbursement for gym memberships, classes, or training sessions
• Biannual performance reviews with yearly merit increases
• Annual free lunch with the company president to celebrate your work anniversary

JOB SUMMARY (BRIEF): The Key Account Specialist is responsible for listening to understand customer needs and exceeding customer expectations at every touch point. Primary responsibilities include understanding special requirements, procedures, and policies for their dedicated accounts as well as those of the team. In addition to order management, the Key Account Specialist focuses on developing collaborative relationships with internal and external customers and ensuring a quality customer experience related to the order-to-delivery process. This individual is expected to be a skilled communicator effectively engaging with others and resolving problems with the use of facts and data and/or appropriate conflict resolution skills. Alto-Shaam High Five Values are at the core of this position embodying the highest quality, positive voice, passionate ownership, and desire to improve and to win together.

JOB DUTIES:

• Serve as primary Customer Experience point of contact for assigned segments of key accounts.
• Engage in actions that promote customer relationships and ensure a superior customer experience that is in alignment with the Alto-Shaam brand image.
• Liaisons between the customer and other internal support functions to assist in the resolution of issues related to the order-to-delivery process. Make decisions within the approved level of delegated authority, seeking win-win resolutions that balance the organization's financial goals with customer expectations.
• Ensure compliance with Alto-Shaam company policies while following executed customer contracts by auditing, analyzing, and interpreting key account orders, and accurately processing them into the company ERP system.
• Interface with Planning and Logistics to coordinate on-time deliveries based on customer-requested delivery dates and system-generated available-to-promise dates.
• Contribute to the achievement of shared goals by providing issue-resolution support to Customer Experience Representatives within the department.
• Support system enhancements by acting as a subject matter expert and completing system testing
• Involve and educate other team members and internal customers in process execution.
• Document and update all procedures and special requirements for dedicated accounts. Maintain data and records in accordance with document retention policies.
• Address inbound phone calls, emails, and chats each day from internal & external customers within a structured environment.
• Comply with all quality and safety regulations, departmental, and company policies, and procedures.
• Perform other functional activities as required.

Core Competencies:

Customer Centric Conflict Resolution Perceptive

Collaborative Problem Solving Resilent

EDUCATION/SKILLS REQUIRED:

• Excellent verbal and written communication skills
• Ability to deal with stressful situations and maintain positive professional behavior
• Ability to work independently and cross-functionally in a team environment
• Ability to multi-task, prioritize and manage time effectively
• Strong knowledge of computer software including Excel, Word, PowerPoint, Outlook, TCM, and CRM

EDUCATION AND EXPERIENCE:

• Associate’s degree in business with 5+ years of equivalent business-to-business experience or Bachelor’s degree with 1+ years of experience.
• Minimum 3 years of customer service experience.

WORKING CONDITION:

General office environment. 10% travel required.

We are looking for team-members that exemplify and live our High FIVE values:

• High Quality: Are you detailed-oriented and ensure the accuracy of your work?
• Family: Do you exceed expectations by being attentive and going above and beyond?
• Improve: Are you passionate about finding solutions to streamline and enhance the way you and your peers work?
• Voice: Are you a positive person who wants to make an impact on others?
• Empower: Are you a go-getter who takes initiative and pride in your work?

If you share our values, we want you to be a part of our Alto-Shaam family!