As a socially responsible health care employer and provider, we require our associates to show proof of annual influenza and COVID-19 vaccinations unless approved exemption is provided. An approved exemption from COVID-19 vaccination will require weekly testing for the Associate. Additional information will be provided by HR upon hire.

Position includes a one-week on-site training where travel to our Bedford Heights Location is required.

Planned Parenthood of Greater Ohio/Planned Parenthood Advocates of Ohio is seeking a mission-minded Associate to join us as a full time (37.5 per week) Operator.

SUMMARY

The Contact Center Operator is a champion of our “In This Together” ethos with a particular focus on Clearing the Slate, Opening the Door, and Making a Connection. This role serves as the first point of contact for all incoming calls to the affiliate and will provide superior customer service in managing and routing call volume. Successful Operators are positive individuals who provide professional, efficient, and caring customer service.

WHY YOU SHOULD JOIN?

Our Mission

We protect, promote, and provide empowered health care for people throughout Ohio.

• We respect and honor all people
• We are committed to a diverse and inclusive environment for patients and staff
• We provide health care - without judgment
• We maintain responsible business practices
• We regularly demonstrate our shared organizational workplace values and standards in order to educate and care for the communities that we serve

BENEFITS

• Paid Time Off
• Paid Parental Leave
• Medical 90% employer-paid base medical plans for single coverage
• Dental
• Vision 100% employer paid
• Life Insurance 100% employer paid
• Accidental Death & Disability 100% employer paid
• Long Term/Short Term Disability 100% employer paid
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year

WHAT YOU WILL DO

• Answer and route all incoming calls on digital phone system.
• Assist callers in identifying needs and then routing calls appropriately.
• Understand directory information and how to use information to route calls or provide information as appropriate.
• Field general questions from the public or routes calls appropriately.
• Manage affiliate central voice mail box and route messages as appropriate.
• Notify call center manager when issues arise.
• Comply with all individual and team performance metrics.
• Maintain integrity and confidentiality in all interactions.

SUPERVISORY RESPONSIBILITIES

None

WHAT YOU WILL BRING

• High School Diploma or G.E.D. required
• Minimum of 1-year customer service experience required
• Bilingual in Spanish, Nepali, or Somali strongly desired
• Excellent verbal communication skills
• Superior customer service skills
• Proficiency with Microsoft Office Suite
• Proficiency with digital phone systems (i.e. ShoreTel, RingCentral, Cisco)
• Commitment to the ethos, values, and service standards of Planned Parenthood

PROMISE TO OUR ASSOCIATES

Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.

Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.

As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.

In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.