Customer Care Specialist Job at Legacy Chevrolet GMC
Legacy Chevrolet GMC Slidell, LA 70461
From $14 an hour
Legacy Buick GMC is looking for someone with exceptional customer service skills to fill the role of Customer Care Specialist. If you have at least one year of customer service experience and have working knowledge of Microsoft programs (Word, Excel, etc.), apply today, and come work with an amazing team!
Hours are Monday-Friday 9AM-6PM, every other Saturday 8AM-1PM
Responsibilities and Duties:
- Generate service appointments by making outbound calls to customers
- Must have a positive attitude & willing to learn the business.
- Punctuality/Dependability is a must.
- Handle incoming and outgoing phone calls and emails.
- Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
- Follow up in a manner that results in the customer visiting the dealership.
- Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Various other duties to be assigned during down time.
Ability to multi task.
Qualifications and Skills:
- Excellent verbal and written communication skills.
- Strong computer skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to read and comprehend rules, regulations, policies and procedures.
- Submit to and successfully complete background check, and pre-employment drug test.
- Valid driver's license and a good driving record.
Job Type: Full-time
Pay: From $14.00 per hour
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Slidell, LA 70461: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
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