Customer Care Representative Job at ASSA ABLOY Entrance Systems
We are looking to add an additional member to our team, a Customer Service Representative, to serve as customer liaison for a portion of our Key Account Customers, such as Walmart/Target/CVS/etc..
We seek a master communicator: someone capable of friendly and efficient communication on the phone, in person, and through writing, with proficiency in Outlook, Excel, and Word. This position is the bridge between our services and our customers, and plays an integral role in our continued success.
Essential duties and responsibilities:
- Updating customers with job completion statuses via portal, email, and phone
- Heavy Phone Work; Answering techs and customers phone calls and requests
- Closing out work orders on customers portals
- Maintain the relationships with our major customers
- Ability to type while on the phone
If you are looking for a people-based job in a fast office environment, and an avid learner capable of excelling in various roles of communication and customer service, we would be excited to meet with you and discuss your potential employment.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Robbinsville, NJ 08691: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Microsoft Office: 1 year (Required)
- Microsoft Excel: 1 year (Preferred)
- Microsoft Word: 1 year (Preferred)
Work Location: Hybrid remote in Robbinsville, NJ 08691
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