Job Title: Customer Care Associate

Department: Operations

Location: Animal Care & Adoption Center, Middletown, RI

Classification: Full-time, hourly, non-exempt

Reports To: Animal Care Center Manager

Date: December 2022

Job Purpose
Provides assistance to customers visiting the Potter League. Provides support by adoption counseling, facilitating visitation between customers and animals, receiving stray/owned animals and answering incoming phone calls, and providing information about the League’s programs and services. Provides quality animal and people care in accordance with the League’s mission, goals, and management philosophy.

Accountabilities

• Prepares animals and their paperwork for adoption, surrender or pickup.
• Counsels and screens potential pet adopters and explains organization policies and procedures. Is familiar with and can articulate special qualities of all animals.
• Maintains lost and found records and diligently works to match missing animals.
• Provides accurate information and friendly service on a wide variety of topics. Provides quality customer service and ensures calls are answered promptly, voice mail and email are checked regularly, and messages are returned appropriately or forwarded in a timely manner.
• Responds to the public in person, over the phone, or via email.
• Provides service and guidance as needed to resolve customer concerns.
• Responsible for accurate money transactions, retail sales, crate rentals, and some donations.
• Performs a wide variety of computer entry and clerical duties relating to the front desk activity. Maintains a variety of office files and prepares reports.
• Ensures all opening and closing duties are completed in a thorough manner, including but not limited to: cleaning of public areas; accurate reconciliation of financial reports, money handling, and deposits; availability of needed supplies and inventory; accurate data entry.
• Maintains accurate record keeping and data input into animal management software.
• Performs miscellaneous activities to include but not limited to general maintenance, cleaning vehicles and equipment, inventory and restocking supplies, and errands.
• Follows all safety guidelines to ensure a safe work environment
• Demonstrates initiative and a flexible work schedule while working enthusiastically and cooperatively with all departments.
• Adheres to all Code of Conduct Standards.
• Other duties as requested.

Salary: $12.75/hr

Benefits:

• 401(k)
• Dental Insurance
• Employee discount
• Health insurance
• Paid time off

How to Apply:
Please send a completed application or resume to Todd Cramer, Chief Mission Officer, at tcramer@potterleague.org.