Are you the type of person who enjoys starting up a conversation?

POSITION SUMMARY:

The Customer Experience Ambassador will ensure that customers awaiting the completion of their vehicle’s service in the customer’s lounge are provided with a top-tier customer experience. The Customer Ambassador will be a high-energy, self-motivated multi-tasker with superior communication skills and can alleviate any issues of concern brought forth by the customer related to their visit. Duties will include interacting with customers and department personnel throughout the dealership.

Realize that during any interaction with customers, the employee should remember the HERO (Helpful, Exceeds expectations, Represents us well, takes Ownership) program. Also, the customer is the highest priority of any employee of Wilson County Motors.

ESSENTIAL JOB DUTIES:

Greet each customer by name as they enter the customer service lounge/waiting area.

Face-to-name recognition of each customer during the day will be an essential skill set.

Introduce customers to amenities available in the waiting area.

Explain your role to the customer and your partnership with their Service Advisor.

Be cognizant of guests with children or confined visitors and provide appropriate attention.

Ensure all guests are treated with the highest respect in clean and safe surroundings.

Perform scheduled inspections of the waiting area restrooms, ensuring a clean and safe environment. Issues needing attention should be reported to the Property Maintenance Manager immediately for correction.

Utilizing Company software and tablet, track the progress of repairs, and inform the customer of the estimated completion time and/or if parts are in transit or need to be ordered.

If applicable, coordinate loaner car requests when repairs require a multi-day stay.

Verify that work orders match the customer’s expectation of what services will be performed during their visit.

You are the liaison between the customer and Service Advisor, guaranteeing the customer clearly understands the services have been completed and resolving any customer concerns positively. If needed, partner with the Service Advisor and Service Director to achieve a positive outcome.

Other duties might be assigned.

Typical work hours are Monday thru Friday, 7:00 AM to 4:00 PM

REQUIRED SKILLS and ABILITIES

Exemplary communication skills.

Strong ability to articulate information accurately to customers and service staff.

Basic knowledge of using a computer at work (Computer Literate)

High school diploma, GED, or work education equivalent

Basic mathematical abilities (add, subtract, multiply, divide)

Basic understanding of Microsoft Office products (i.e., Excel)

Six months of experience in a customer-facing work environment

JOB EXPECTATIONS and REQUIRMENTS:

Arrive at your place of work on time as scheduled.

Hourly employees must clock in and out using the Company’s time recording system.

Perform work safely following company safety guidelines.

Customers in the customer waiting area are greeted when they arrive and introduced to the services the Customer Ambassador offers.

Customers are engaged periodically during their visit and provided updates on the vehicle’s service.

Concerns expressed by the customer must be resolved or presented to a member of management immediately.

The lounge area must be maintained in a clean and tidy manner, with snack areas stocked and countertops clean.

WORKING CONDITIONS:

May be sitting for up to 100% of the shifts with extensive time communicating with customers face-to-face. It may require lifting, pushing, or pulling weights of up to 20 lbs. Duties will be performed indoors in a climate-controlled environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are you 18 years old or older?

License/Certification:

• Driver's License (Required)

Work Location: One location

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