PORT MADISON ENTERPRISES

Suquamish Clearwater Casino Resort

CSO Cashier

Pay: $16.25 base pay + Tips (varies) = $22.25 per hour

Full-Time and Part-Time Positions Available

General Position Summary: Processes all cash transactions while providing Spectacular Customer Service. Performs duties in accordance with applicable gaming regulations and policies and procedures.

Essential Functions/Major Responsibilities:

• Performs all duties within the rules and regulations of Cage Slots Operations consistent with employee handbook
• Receives and exchanges cash, checks, gift certificates, gaming chips, slot tickets, and other vouchers from guests
• Maintains physical custody of the Cashiers inventory of currency, coins, tokens, forms, documents and records transactions accurately at a cashier station or working on the gaming floor
• Handles fill and credit transactions
• Processes cash advances and check cashing
• Maintains payroll check cashing registry
• Performs all duties in accordance with our spectacular customer service standards
• Responsible for signing in and out necessary keys for assigned shift
• Performs basic troubleshooting on Player Terminals when rotated to floor
• Cashes out jackpots under the direct supervision of the Supervisor/Cashier
• Effectively, efficiently and professionally communicates with coworkers using electronic media

Secondary Functions:

• Responds to customer questions and disputes
• Ensures that all player terminals are serviced in a timely manner
• Maintains floor cleanliness to project a positive image
• Serves as a cashier/floor attendant breaker when assigned
• May disburse prepared bank rolls
• Communicates via telephone for technical assistance regarding the check cashing system and credit card advances
• Other duties as assigned

Job Skills:

• Completes large volume cash transactions and documents regularly and accurately
• Demonstrates good problem-solving skills, including handling stressful situations and guest disputes
• Excellent math skills
• Excellent customer service Ability to work well with guests and other employees
• Ability to communicate both in writing and verbally
• Good attendance habits
• Public relations skills
• Ability to follow directions
• Ability to trouble shoot basic gaming machine functions

Education and/or Experience: High School Diploma or GED Required. Cash handling experience preferred. Minimum of two (2) years large volume cash handling experience is preferred, coupled with a fast-paced business environment.

Job Scope: Performs duties independently with little or no supervisor. Operating from established practices and procedures according to gaming regulations and department policies and procedures. Decisions are made within general company policy constraints, but require some independent decision making. Has access to cage and soft count, and gaming floor, other access must have escort.

Job Conditions: Conditions include working in a crowded, loud, smoke-filled environment. Guest interactions may become stressful. Conditions will also include frequent interruptions and working evenings, weekends and holidays, including working a rotating schedule.

Physical Requirements: Manual and finger dexterity for operation of computers, works in a confine space within gaming machinery and cash process equipment. Ability to lift 25 lbs. and requires to sit and or stand for extend periods of time.