CSC Order Specialist Job at Arconic
Our Arconic/Kawneer business has an opening for an CSC Order Specialist to support our Order Execution Team located in Springdale, Arkansas.
Do you have a technical mindset and a knack for customer service?
Customer Service is a fantastic way to get started in the Construction industry. It gives employees a strong foundation in the terminology and processes for Order Specialist, Sales, Project Management, Drafting, Engineering, and other robust career fields.
- FLSA Status: Non-Exempt (eligible for overtime pay)
- Employment Status: Full-time
- Benefits: Generous Health, Vision, Dental, and 401K match +more
- Schedule: Usually 8 hours per day, Monday – Friday
Primary Purpose of the Function:
- Order Processing and Order Management of Non-Engineered projects
- Review customer orders and purchases
- Coordinate order status - placing an order in Estimating, Order Entry, and Takeoff statuses.
- Send orders to manufacturing based on standard practices.
- Adjusting prices based on established guidelines.
Major activities/Key Challenges:
- Interact with Customers and Sales Representatives
- Generous training period
- Work with customer on processing, scheduling, order changes, product issues, customer claims.
- Utilize or develop knowledge of product and price book.
- Interact and coordinate with internal resources on projects.
Essential Knowledge & Skills
- Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems.
- Data entry skills with attention to detail
- Written and verbal communication skills
- Construction or architectural industry background a plus
- Proven customer service skills including prompt response and documentation.
Major Customers
- External customers and sales representatives, as well as internal project managers and production control
Basic Qualifications
- HS diploma or GED equivalent from an accredited institution
- Minimum of 1 year of experience in a customer service role
- Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Preferred Qualifications
- Order entry/management experience.
- Associates Degree from an accredited institution.
- 2 years of experience in a customer service role.
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