Crozer Health is dedicated to improving the health of the individuals it serves. Crozer Health will deploy its resources in a cost-effective and community-responsive way by providing a seamless, user-friendly continuum of high-quality health services, including primary and preventative care, acute and long-term care, rehabilitation, and restorative care. It is a community-focused healthcare system that provides patient-centered, high-quality care in a timely, cost-effective, and caring way, addressing the community's health needs. Crozer Health, Delaware County's largest employer, is committed to providing a work environment that fosters professional development and enrichment opportunities for its employees. The health system has a competitive wage and compensation package, consistently high employee satisfaction ratings, and a diverse range of professional educational options for employees.

Crisis Care Associate provides crisis evaluation/interventions for mental health and substance abuse emergencies the Institute for Behavioral Health. Services are available seven days a week, 24 hours a day. Performs duties in support of the Medical Center mission to ensure the highest quality of patient care in an economically sound and efficient manner. This position serves: Child/Adolescents, Adults and Geriatrics

• Assists in the ongoing assessments of all patients entering Crisis as evidenced by appropriate completion of all intake papers and written assessments.
• Demonstrates a working knowledge of all third party payer pre-certification information and follows given protocols as seen by successful completion of written documentation.
• Triages incoming telephone calls appropriately and respectfully as indicated by peer reports/observation and client satisfaction survey.
• Maintains current knowledge of local resources within the community and accesses them as appropriate, as witnessed by assessment documentation and telephone log.
• Completes recording information with clarity and accuracy and in a timely manner as evidenced by appropriate completion of assessment forms and logs.
• Accesses appropriately the various on-call systems within the Institute for Behavioral Health as evidenced by written documentation in patients clinical file.

Education and Training:

• Bachelor’s Degree in sociology, social work, psychology, or a related field.
• Orientation to Crisis Services required
• Two years related experience in the field