About FlexShopper

FlexShopper, LLC, a wholly owned subsidiary of FlexShopper, Inc. (Nasdaq: FPAY) is a financial and technology company that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace (www.FlexShopper.com) and LTO payment method. FlexShopper also provides LTO technology platforms to retailers and e-tailers to enter into transactions with consumers who want to obtain durable goods, but do not have the available cash or credit.

At FlexShopper, we believe in treating our consumers fairly and with respect. Our diverse and inclusive team believes in working hard together while enjoying a balanced work-life experience. Headquartered in beautiful Boca Raton, Florida, our team enjoys an accessible, fun, and fast-paced onsite work environment, where we feel comfortable collaborating with colleagues at all levels of the #FlexFam. Were creative and dedicated self-starters who are happy to be a part of a growing innovative FinTech company.

Our benefits package includes competitive compensation, health insurance, vision, dental, and 401k with 100% employer match up to 4%* with immediate vesting after 90 days. Our Paid Time Off plan provides 7 days after only 6 months of service and 3 weeks of PTO after just 1 year! We also offer optional disability and life insurance, pet insurance, EAP resources, commuter passes for the Tri-Rail, flexible work arrangements, frequent rewards and recognition activities, a casual dress code, free gourmet coffee/tea and snacks in the break room and company subsidized gym memberships.

Responsibilities:

The Credit Authorization Team Lead, working in conjunction with the Credit Risk Team, will also play a role in reducing fraud through the various tools and resources provided. The opportunity to provide continuous feedback, recommendations, and to identify opportunities in regards to reducing risk are expected. Additionally, this role is responsible for ensuring accurate processing of credit related documents obtained per company policy. The Team Lead is also responsible for ensuring all team members are updated on the current processes and are adhering to the SLAs for the department.

• Validate Customer contact information in TransUnion (TLO) Database
• Validate Customer Information in company systems
• Verify information and documents provided on credit applications (according to Company policies and procedures) to assist in reducing fraudulent transactions
• Provide continuous feedback and recommendations to improve processes and reduce fraud
• Maintain confidentiality regarding customer documentation provided
• Provide timely customer follow-up to Internal and External Customers
• Serve as a subject matter expert regarding the loan product and provide a detailed explanation to customers
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Review and validate supplemental information and documents provided by customers and employees
• Maintaining exceptional customer service.
• Receive inbound calls from customers
• Make outbound calls to customers to verify application information
• Process applications from customers
• Engage customers via chat, SMS and Email as needed
• Assist with training and updating team members
• Track and collect on Title Loans as expected
• Maintain time cards for all direct reports
• Assist with setting strategy for all company related goals
• Other duties and activities as assigned
• Handle complaints from customers and/or stores regarding processes
• Work directly with other departments to ensure processes are communicated and are not conflicting interdepartmentally

Qualifications:

• Minimum 2 years experience in a management capacity
• Previous installment loan servicing experience required
• Must have demonstrated excellent interpersonal skills
• Ability to work independently within a team environment
• Excellent Verbal Communication
• Excellent Written Communication
• Computer proficiency
• Ability to handle multi-channel interactions such as inbound phone calls, e-mail, and chat correspondence
• Excel skills strongly preferred
• Ability to multitask
• Excellent time management skills
• Ability to adapt to multiple computer software
• Ability to maintain knowledge of loan products and requirements
• Detail oriented
• Strong capability to work in a paperless environment
• Ability to direct and provide guidance for staff
• Work directly with Directors and store personnel to ensure an excellent customer experience

Notifications and Disclaimers:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required to perform the job. Reasonable accommodations may be made to enable individuals disabilities to perform the essential functions.

The duties and responsibilities described in this document are not a comprehensive list. The scope of the job may change, and additional tasks may be assigned as necessitated by business demands.

Physical Requirements:

Individuals may need to sit or stand for prolonged periods working on a computer. The role may require you to walk, primarily on a level surface, for periods during the day. The job may also require reaching above shoulder heights, below waist or lifting up to 15 pounds to file documents or store materials throughout the day.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

EEO Statement:

FlexShopper is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.