This position is directly responsible for ensuring efficient operation of the Credentialing team’s, is in accordance with CHG Healthcare Services, applicable standards, corporate policies and procedures, mission, core values and department expectations.

Responsibilities

• Assist in all aspects of the investigation and management of provider credentialing, privileging, Licensing and assignment related processes to ensure compliance of company Credentialing standards
• Stay current with industry federal/state regulations and research questions and problems
• Participates in hiring, training, development, and retention of the medical staff services team
• Conducts regularly scheduled one-on-one/side by side meetings with direct reports, geared towards building trusting relationship, enhance awareness, support, and accountability
• Constantly maintaining the current state of your business as it relates to, team and individual productivity. Responsible for ongoing business to assure adherence to ethical & performance and quality based work environment
• Responsible for the administration and tracking for your team’s monthly bonus plan
• Contribute to a positive culture, by living the CHG Core Value behaviors of Putting People First, continuous improvement, Integrity, Quality and Professionalism and Growth every day in every interaction and decision
• Creates and drives short and long term goals that fit within the team strategy
• Participates in regularly scheduled meetings with each sales team to review provider files that are in process and/or scheduled to work to discuss credentialing status; alerting them of any concerns that may impact the file completion or start date
• Responsible for communicating the key aspects of credentialing to the Director/Sr. Director of Medical Staff Services
• Creates an environment in which direct reports are motivated to remain within the organization
• When other MSS Manager is out, work with team lead to cover business needs of the MSS team

Qualifications

• Strong organizational skills
• Excellent customer service and problem solving skills
• Accurately type 50 wpm
• Experience with MS Word, Excel and/or database applications
• Excellent follow-up and follow through skills
• Work effectively with other managers towards accomplishing business plan goals
• Strong interpersonal skills
• Efficiently manage large amounts of information and documentation
• Integrate individual efforts for team objectives and goals
• Persuade, influence, and educate co-workers, health care providers and clients in a positive, professional manner, in order achieve desired results
• Work independently and with little supervision
• Prioritize and manage multiple tasks and responsibilities efficiently, while exercising strong delegation skills
• Follow direction of Department Sr. Director, and Sr. Management personnel
• Good problem-solving abilities
• College level education or equivalent work experience, preferably in the healthcare field
• Actively participating in educational/learning activities via Synergy or other credentialing healthcare educational resources
• Minimum of two years’ experience drafting written correspondence to professionals such as physicians, attorneys and/or large clients
• Minimum of three years’ experience in a leadership position
• Minimum of two years’ experience in the service industry where quality work, ability to meet and exceed deadlines, and deliver exceptional customer satisfaction are a metric for success

In return we offer:

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

We are an Affirmative Action/Equal Opportunity Employer
Veterans/Disabled
We are an at-will employer

What makes CHG Different? You.