Credentialing Coordinator and Admin Assistant Job at Advocate Aurora Health

Advocate Aurora Health Aurora, IL 60506

Performs diversified administrative and secretarial duties using independent judgment and action. Oversees and coordinates/completes the credentialing process for the Ambulatory Surgery Center; manages the communication process necessary to ensure timely and accurate credentialing; makes recommendations for improving the credentialing process.

Major Responsibilities:
Preparation of documents, obtaining data base information, and generating reports.
1)Generate and retrieve various reports out of EMR system. Understanding report setting components to produce desired results.
2)Schedule, attend, oversee technology and all administrative components of Medical Advisory Committee and ASC Board meeting.
3)Collect data and/or compile information for scorecard, patient experience, associate engagement, infection and transfer rates, and various other data as needed, including reports from EPIC or Workday software.
4) Obtain and retrieve necessary documentation from MSOW credentialing system.
5)Prepare handouts, flyers, signs, etc. utilizing various software packages. Type letters, memoranda, reports and other types of correspondence from rough drafts or provided copy.
6)Respond to correspondence received, whether internal or external, including routing inquiries, routing requests, as well as routing requests to appropriate team members. Coordinate work or provide direction and/or guidance to others.
B. Credentialing Process
1)Day-to-day responsibility for initiating, tracking and completing the credentialing process and making recommendations to improve the credentialing process in the Ambulatory Surgery Center by: • Implementing required credentialing standards and procedures as approved by the Medical Advisory Committee (MAC). • Monitoring existing and pending applicable credentialing records for completeness, accuracy and timeliness. • Responding to and resolving questions (via phone and in person) about credentialing requirements. • Maintaining current and accurate files for each credentialing record. • Overseeing beginning-to-end process of credentialing for each new clinician to facilitate completion of process before clinician’s start date with the Ambulatory Surgery Center. • Assisting the physician applicant as needed in completing the State Credentialing application. • Collaborating with the Credentials Verification Office to streamline the above processes.

2)Day-to-day responsibility for maintaining proactive communication with internal and external individuals regarding credentialing process. • Communicate regularly via phone, fax, or written correspondence with Credentials Verification Office, Hospital medical staff offices, contract entities, physicians and group practice offices. • Maintain accurate paper and database records; provides statistical reports as required.
Provide support for ASC Leadership Team and team members
1)Coordinate with internal and external sources to accomplish activities such as obtaining bids for outside printing, office equipment and/or supplies, selecting menus, arranging appropriate room set up.
2)Assist with onboarding of new associates
3)Compose correspondence for the director/manager/team members.
4)Create and maintain records and filing system for the ASC.
5) Manage Iron Mountain account, including but not limited to requests and shipments to facility, as well as maintain records of submitted boxes.
6) Oversee and manage purging of on-site paper documents, quarterly.
AAAHC and IDPH Licensure
1)Assist QI RN and ASC leadership team with AAAHC preparation for certification, as well as complete and submit AAAHC application and supporting documents.
2)Assist with preparation for IDPH inspection with correspondence, preparing and submittal of records.
3)Compile and complete IDPH monthly, quarterly, and yearly reporting
4)Compile, complete and submit ASC's annual license renewal application.
Participation and attendance at meetings and committees along with miscellaneous projects.
1)Collaborate with the Quality RN and ASC leadership on the agendas and minutes for the MAC meetings; Director for the ASC Board meetings.Attend the monthly MAC and Board meetings.
2)Send out calendar invites, prepare agenda for monthly MAC and ASC Board meetings.
3)Provide support with setting up meetings with various physicians, executive team, committee members and candidates.
4)Review and/or research topics pertaining to industry, responsibilities, or committee membership
5)Participate in committees/project teams as needed.
Practitioner File Maintenance for credentialing
1)Day-to-day responsibility for maintaining ASC's excel database to maximize credentialing record-keeping and accurate information management by: • Providing the MAC and ASC Board with physician updates on a monthly basis to ensure accurate credentialing information. • Compiling and analyzing statistical reports, using database and spreadsheet programs. • Generating monthly reports to identify expiring credentials and perform follow-up to ensure timely receipt of current credentials
ASTC survey for IDPH
1)Compile facility information along with past and present records to initiate application process.
2) Inquire about any updates and changes to facility information annually

Education/Experience Required:
High School education or equivalent. Four (4) years experience in administrative support position including database management OR Associates degree and 2+ years administrative support position in healthcare.

Knowledge, Skills & Abilities Required:
PC Skills (word processing, database, etc.), scanning equipment, Fax
Ability to respond to inquiries or questions from physicians, practice managers, team members and contract entities.
Ability to compose correspondence and communicate process and policies clearly and effectively.
Ability to enter data into databases and spreadsheets (Access, MS Word, Excel).
Ability to use presentation software to design and prepare reports.

Physical Requirements and Working Conditions:
Ability to work in a changing, fast-paced environment. Proficiency in independently prioritizing and responding to multiple simultaneous requests. Ability to work under stressful conditions and professionally manage a demanding workload. Ability to uphold confidentiality. Demonstrate professional sophistication, presence and comfort level to facilitate working with healthcare professionals of many levels of education and experience.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.


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