SECOND JUDICIAL DISTRICT COURT

WASHOE COUNTY

STATE OF NEVADA

Court Technology Support Technician

$56,950.40-74,068.80 DOE

Plus a comprehensive benefits package

Filing Deadline: Open Until Filled

Interested applicants should apply online at http://www.washoecourts.com.

THE DISTRICT COURT

The Second Judicial District Court covers all communities within Washoe County and is part of the judicial branch of government. The District Court occupies two courthouses located in downtown Reno. The General Jurisdiction’s historic courthouse proudly displays a copper dome lined with magnificent stained glass. The Family Division is located in a multi-court complex. Its footprint lines the banks of the Truckee River.

The Second Judicial District Court is a collaborative partner within Washoe County. Community outreach initiatives and public access to justice are on the forefront of the Court’s mission. The District Court team is dynamic, boasts a wide range of expertise, and appreciates diversity.

Washoe County is a vibrant community. With world renowned Lake Tahoe nearby, residents enjoy its beauty all year long. The City of Reno offers all the benefits of a city while maintaining its small-town atmosphere. Washoe County is truly a great place to live.

Learn more about how you can join our team!

How to Apply

A complete application packet will consist of the following:

• District Court Application HERE
• Cover Letter
• Resume
• 3 Professional References
• Education Verification

We do not accept resumes in lieu of the District Court Application

The Second Judicial District Court is an Equal Employment Opportunity Employer

POSITON DESCRIPTION

Under general supervision of Chief Technology Officer and Business Systems Analyst, the Court Technology Support Technician will analyze, develop, implement, maintain, and modify computer operations, systems, and primarily software applications. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency. IT professionals conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.

The Technician will maintain documentation related to the assigned IT specialization’s operations, and other records of work activities as required. Incumbents are required to maintain current knowledge of technological trends and advancements in the IT field as well as software application practices, laws, policies, and ethics. Incumbents are called upon to participate in recommending and justifying resource allocations and assist in writing technical requirements for various departmental documentation. This is the entry level position within the IT Department.
EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES
Provides functional and technical assistance to customers in response to inquiries and requests for service.

Assists users in the proper use of computer software via the telephone and virtual network connections or on-site.

Provides support for basic electronic filing support using Courts electronic filing system.

Installs software and receives training in and assists with preventive maintenance and inventory control of computer materials and equipment.

Responds to calls and e-mail requests routed to the Help Desk; assist users in resolving problems or routes request to appropriate staff.

Provides support for videoconference and teleconference meetings.

Assists with preventive maintenance on personal computers and installing and removing software for users; may provide minor on-site help for users.

Troubleshoots software and minor hardware problems.

Interviews user to collect information about problem and lead user through diagnostic procedures to determine source of error, possible causes and solutions.

Handle problem recognition, research, isolation, resolution and follow-up for basic problems.

May use real-time technology to reduce downtime, increase user productivity and to provide interactive assistance.

Installs software on personal computers, following written instructions from user manuals and other resources, observing the execution of loaded programs for errors, analyze errors and find solutions.

Provides front line end user support for employees accessing applications, personal computers, network software applications, web-based applications, network operating systems, printers and other peripherals.

Resets passwords; assist with logon/logoff procedures for network and applications.

Escalates help desk requests when determined appropriate to advance technical support staff.

Provide desktop support for software applications, primarily with Microsoft Office 365 suite of applications and Adobe Acrobat DC.

Makes decisions utilizing available information to address technical problems with various programs and hardware to ensure continuity in service.

Performs related work as required.

JOB-RELATED ESSENTIAL QUALIFICAITONS

Knowledge of

Functions and applications of software, printers, and various types of electronics, including methods for identifying software problems.

The capabilities of various computer hardware and software products.

Current computer technology and trends including information management, communications, networking data administration, data processing, systems design and security, programming operations and controls.

Experience with using and supporting Microsoft Office 2016 and higher suite of applications, Adobe Acrobat version 10 and higher.

Installation, maintenance and configuration of workstations and applications; network connectivity.

Commercially available operating systems and applications used by the Court.

Principles and practices of a computer system and peripheral devices as needed to monitor a system.

Network domains and login procedures.

Skills

Work with various populations.

Skilled to check work for accuracy.

Communicate both verbal and

written.

Utilize a variety of programs such as Excel, Word, and Adobe Acrobat.

Address computer hardware problems including assessing issues and developing a fix.

Ability to

Provide effective customer service to users.

Establish and maintain effective working relationships with others.

Train and provide follow up with users on various software and hardware

problems.

Read, interpret and apply user and technical manuals.

Maintain work and time records to meet schedules and timelines.

Assist users in the functions and applications of software and the use of computer systems.

Follow oral and written instructions.

Communicate effectively, both orally and in writing.

Prioritize work assignments.

Assess, design, implement and evaluate multiple projects.

Develop procedures and practices to increase work effectiveness.

Maintain and update records for the allocation of work time and the use of supplies.

Think creatively and to problem solve.

Troubleshoot Microsoft Office suite and Adobe Acrobat products for reported problems.

Analyze and solve problems during workstation setup, maintenance, and diagnostics to ensure network connectivity and access.

Maintain knowledge of technological changes in hardware and software.

Identify and correct software problems.

Identify needs and resolve workstation issues.

Provide testing support by assisting in the monitoring of program tests and reviewing computer output and identify errors.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would provide the required knowledge, skills, and abilities may be used to qualify for employment. A typical way to obtain the knowledge, skills, and abilities is

Experience

Two years of experience using Microsoft Office suite of products that includes department application support responsibilities; OR one year working a help desk assisting users in resolving a variety of hardware and software problems; OR an equivalent combination of training and experience.

Training

Equivalent of high school diploma and two years of college with major coursework in computer information systems or a related field. An Associate’s degree in Computer Science may substitute for one year of the required experience.

Job Type: Full-time

Pay: $27.38 - $35.61 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Windows: 1 year (Preferred)
• Help desk: 2 years (Required)

Work Location: One location

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