Conversation Tester (Voice & Chat Job at Synchrony Corp.
Synchrony Corp. Pennington, NJ 08534
The role is responsible for testing of Chat Bot user experience and feature rollout. Perform detailed hands-on system/application testing on Chatbot, Live Chat and related Query Management systems. Chatbot training and contents management using specific bot development tools. Maintenance of system related parameters and setup to stay relevant.o Experience in Conversation testing with Amelia (Preferred) or any other Chatbot platform
o Experience in JSON, XML dataset
o Good experience with supporting System/UAT testing and reporting and or Project Office
o Detail-oriented with excellent organizational skills
o Motivated, self-starter with analytical mindset.
o Good communication skills in English – both written and Oral
Job Type: Full-time
Pay: $60,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Pennington, NJ 08534: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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