Contact Center - Customer Service and Appointment Setting Agent

Join the fastest-growing company in the industry, Restore Hair

Ability to work remotely! $2,000 SIGN-ON BONUS!

HERE’S WHY THIS WILL BE THE BEST (AND LAST) JOB MOVE YOU’LL EVER TAKE….

HAVE YOU EVER ASKED YOURSELF “Why can’t I find a long-term career opportunity that I'll love coming to every single day that’s fun and challenging, where I can change lives, be financially rewarded, and work with great people who respect and value my contributions?” Well, read on….

Restore Hair is an industry leader in the world of surgical hair restoration. Our patients love us (like, really, really love us) and regularly tell us that we restored more than just their hairline - they’ve gotten back their confidence and their life. Check out this cool video we made! https://youtu.be/hHRBsSS1jaM

WHAT THIS GIG IS ALL ABOUT You will be speaking to people on the phone and helping them solve a problem! This is happy medicine and are looking for people who are passionate about helping people (while also being compensated for it!).

ABOUT OUR HAPPY FAMILY Our team is amazing, inside and out, and we have an amazing team (more like a family). The team is young and vibrant and the most approaching people ever. The days literally fly by and are super fun. It’s such a refreshing change from the normal medical world and something you can’t put a price tag on.

GET PAID WHAT YOU’RE WORTH We like to spread the wealth. And since we’re not run by a medical conglomerate, we get to make our own rules. We believe that if we pay people well, they’ll deliver the best results for our patients and will never want to leave. (So far, it’s working :) You’ll receive a strong hourly pay plus bonuses and an opportunity to continue to thrive financially. Full benefits and plenty of PTO. Work for someone who truly values your worth.

WE’RE LOOKING FOR SOMEONE SPECIAL: We think we’re pretty special - and to ensure we stay that way we’re only interested in hiring pretty special people. We define special as someone with incredible passion who wants to deliver the best client experience. Someone with similar values of mutual workplace respect and the desire for collaboration. And last but not least, a good personality goes a long way.

We have created a movement that has been followed by celebrities, athletes, public figures, and thousands of everyday men and women who have wanted to regrow their hair. As a result, Restore has become the nation’s largest and fastest growing hair restoration clinic.

Due to this success, we are in search of a Contact Center - Customer Service and Appointment Setting Agent for our call center. We are searching for a bright, enthusiastic, and self-driven professional who is excited to make an impact and grow with the company. The ideal candidate has a strong desire to work with an elite dynamic team with the ability to handle multiple tasks and responsibilities. Must have a proven track record of success with inside sales experience. NO COLD CALLING!

Responsibilities:

• Scheduling consultation appointments with prospective clients with the ability to earn commission on appointment setting for clients that call Restore Hair
• Must have experience with Customer Service and setting appointments with potential clients to meet in person with our Client Advisors
• Answering calls from prospective and existing clients
• Making outbound calls to individuals reaching out to us for information about our products and services
• Working independently as well as in a team-oriented environment
• Providing administrative support as required to support organizational needs
• Responding in a professional manner to texts, emails, and live chats from individuals responding to our outward marketing

Must be willing and able to work a 40-hour work week, with hours ranging from Monday - Friday 8:00 AM – 6:00PM, Saturday- Sunday 1:00PM to 6:00PM

Qualifications:

• Must have appointment setting and customer service experience with a proven track record of success
• Excellent verbal and written communication skills
• Detail oriented with a strong need for accuracy
• Experience in a professional office environment
• Proficient with MS Office Suite, Excel, and Microsoft Windows based software, Salesforce experience a plus
• Ability to juggle multiple tasks and see them through to completion
• Excellent problem solving, organizational, and time management skills
• Work well as a part of a professional office team
• Applicants must be professional, upbeat, friendly, compassionate, and empathetic

Benefits:

• Generous Pay w/ $2,000 sign-on bonus!
• Health Care BCBS
• Vision and Dental
• 401K Match up to 3%
• LTD and STD
• Term Life Insurance
• PTO
• Paid Holidays

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Schedule:

• 8 hour shift

Work Location: Hybrid

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Application Question(s):

• Do you have experience with setting consultations with potential clients?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: Remote

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