As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information:

Customer location in West Greenwich, RI

Proof of COVID-19 vaccination required.

Discover Impactful Work:

We are seeking an individual to perform service delivery excellence for Unity Lab Services. Specific activities relative to the job function could include lab-based activities, escorting vendors to equipment/instruments, working within various internal and external systems.

A day in the Life:

• Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PM lists.
• Maintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records.
• Perform vendor escorting.
• Support the procurement of materials for equipment management such as lab consumables.
• Generate client requested reports as requested, including open work orders, work order status, and pending service requests.
• Extensive Customer Service including timely response to all service status requests.
• Maintaining metric data for work performed.
• Promote a safe work environment through various safety initiatives.
• Serve as the first point of contact for any lab support service questions.
• Provide technical expertise and training to ULS staff.
• Follow well defined procedures as outlined by Best Practices, Standard Operating Procedures (SOP), and work instructions (WI).
• Independently makes decisions and utilizes available resources to meet customer requirements. Communicates any customer issues or escalations.
• Works within a diverse cross-functional team.
• Embraces Practical Process Improvement (PPI) methodologies.
• Attend required trainings and meetings.
• Participate in projects and perform other duties as assigned.

Keys to Success:

Education:

Must possess a High School Diploma/GED

Associates/Bachelors preferred

Experience:

Experience in laboratory and in GXP environments.

Utilization of Good Documentation Practices in all record keeping.

2+ years in customer facing role.

Knowledge, Skills, Abilities:

Strong communication skills and proactive approach in all duties.

Demonstrated verbal, written, and presentation skills.

Must maintain Thermo Fisher Scientifics’ Four-I Values.

Proven excellence in customer service skills.

Detail oriented, problem solver, promotes team environment.

Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).

Strong communication skills and proactive approach in all duties.

Ability to instantly adapt to a flexible and changing schedule.

Demonstrate a sense of urgency in completing work assignments.

Good time management and organizational skills.

Must be able to work overtime as required.

Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.

May be required to work independently within customer location.

Extensive walking/standing may be required for 75-85% of the day.

May pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.).

Must possess motor skills appropriate to the task.

Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.

May be able to use material handling equipment such as push carts and pallet jacks.

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves.

Some areas require steel toe shoes, bump hats and/or safety glasses.

Must be able to work hours required to get the job done.

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, address sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Join our team today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.