Summary of Job: Serve as the first point of contact for residents and guests; answer the phone; greet guests; assist as needed.

**Monday-Friday 8:00am-4:00pm**

Essential Job Functions: Through employee’s own efforts:

• Uphold the PCSC Mission, Values, and Commitment Statements in all aspects of work, leading by example and holding self accountable for exemplifying compassionate Christian service. .
• Greet residents and guest as they enter the community.
• Answer the phones in a professional welcoming manner.
• Help with activity flyers.
• Assist with updating and distributing the weekly Newsletter.
• Facilitate communication between departments as needed.
• Alert the appropriate staff in case of an emergency.
• Assist with mail distribution and postage.

Accountability:

To perform the job successfully, the employee should achieve or maintain acceptable productivity levels, quality levels and/or outcomes in the areas listed below. Areas may be modified periodically through various communication channels:

• Complete assigned tasks promptly & error-free
• Offer excellent customer service at all times Adherence to all personnel policies as outlined in the Employee Handbook.
• Demonstrate having a positive attitude at all times.
• Adapts behavior and environment to meet resident-centered needs.
• Work to create a harmonious work environment by always working as a team.
• Keep open communication with direct supervisor and follow the proper Chain of Command.

Competencies:

To perform the job successfully, the employee should possess the following knowledge, skills, abilities and behaviors

• Communication – Speaks clearly, effectively and persuasively in positive or negative situations; writes well; knows English grammar; listens to department head, supervisor, co-workers and/or customers in order to effectively and efficiently share information and ideas.
• Cooperation - Willingness to work with others in a collaborative way to achieve individual, departmental and organization’s mission, values and goals.
• Initiative - Without prompting, takes proactive steps to improve all work tasks and/or customer service; comfortable with recommending new ideas and/or methods.
• Planning and Organizing/Time Management – Uses time efficiently; adheres to deadlines; uses data to work effectively and efficiently.
• Problem Solving - Resolves problems using good judgment in a timely manner. Knows when to escalate issues that require authority above the level of this position
• Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Works in a way that builds trust, relationships, and confidence. Actions are open and transparent and free from personal and professional biases.
• Awareness and Sensitivity to the environment – Is aware of the organization’s position in the community and the effect of their words and actions on that position. Responds appropriately with care, compassion, respect and understanding. Is promoting and affirming in conversations about and on behalf of the organization.

Required Minimum Education, Experience and Skills:

Education: High School Diploma/GED

Experience: At lease 1 year of office experience

Skill Intermediate computer skills

Preferred Education, Experience and Skills:

Education: Associates Degree in related field

Experience: 1-3 years of office experience

Skill: Advanced computer skills