Job Title: Concession Manager

Location: Nordstrom Mission Viejo, California

Reporting To: VP North America

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

● Ethical Jewellery Business of the Year 2021, Retail Jeweller

● Queen's Award for Enterprise: Sustainable Development 2022

● Responsible Luxury Business of the Year 2022, Positive Luxury

● Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Mission Viejo Concession Manager role is an exciting opportunity to:

● Launch Monica Vinader’s first ever US concession with Nordstrom

● Drive sales and exceed targets through exceptional customer service and building a client business

● People management and coaching to deliver the above

● Maximise shop efficiency through operations management

What you’ll do

Key responsibilities:

Driving Sales

● Drive and exceed the sales budget

● Develop and implement an action orientated business plan for your location taking into account both Nordstrom & Monica Vinader commercial opportunities, events, and strategies

● Responsible for monitoring and driving store and team KPIs to ensure all opportunities for further growth and improvement are maximised

● Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team

● Develop and maintain client relationships in line with Monica Vinader & Nordstrom company guidelines to drive repeat business, setting the example for your team to follow

● Network to build and maintain key relationships with corporate and local clients to support HQ team with a program of revenue driving events including trunk shows

Building a Strong Team

● Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these

● Coach and develop your team through feedback and regular performance reviews to help them develop their career

● Manage the team in accordance with company policy and procedures, escalating issues as they arise

● Support the recruitment process, interviewing candidates and compile feedback from potential trial shifts

● Implement approved brand and product training program across your team to ensure consistent and effective styling advice and inspiration to all customers

● Stay attuned with Nordstrom compliance & training needs, ensuring all employees are up to date with all Nordstrom specific training & requirements

● Foster an exceptionally welcoming environment for all direct Nordstrom employees, making them feel a part of our team, comfortable working in our space, and supported when processing transactions & services.

● Cultivate effective and collaborative working relationships with our Nordstrom stakeholders wherever those touchpoints exist

Delivering Efficiency

● Execute visual merchandising guidelines to a high standard ensuring your location is clean and represents the brand at all times

● Ensure in store experience is in line with the guidelines and Brand standard, whilst proactively managing the uniqueness of a Nordstrom concession assortment.

● Maintain an accurate stock file, completing regular stock counts accurately and on time, reporting any issues

● Ensure accurate payment processing and cash handling through regular training of your team

● Ensure the appropriate processing of in-store services through regular training of your team

What you’ll bring

● Experience leading and coaching a team to success with the ability to coach others and develop people in their retail roles

● A demonstrated passion for customer service and delivering exceptional customer experiences

● A strong understanding of how to be successful in a department store environment

● People management skills and an ability to deal with escalations effectively

● Commercial awareness with a track record of improving sales, KPIs and driving targets

● Excellent communication and interpersonal skills

● Ability to work well under pressure in a fast paced environment with a flexible approach

● Organised with an ability to produce quality work within deadlines

● Proactive approach with a solution focused mindset at all times

What we can offer:

● Full time hours of 40 per week

● Competitive base salary and vacation entitlement

● Opportunity to earn quarterly bonuses (OTE of $7500 p/a)

● Private Healthcare Scheme

● 401K

● Generous staff discount

To be successful at Monica Vinader...

● You are a doer

● You’re a team player

● You’re humble

● You are honest, straightforward and transparent

● You are a good teacher/mentor (approachable and accessible)

● You want to get your hands dirty

● You solve problems

● You are resilient

● You are flexible

● You are entrepreneurial, smart, and passionate

● If you don't know something, you say so. Then go figure it out quickly

● You love working in a creative environment

● You have a sense of humour

● You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United States

Travel Requirements

Occasional travel to the UK & NYC may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

Job Type: Full-time

Salary: $70,000.00 - $75,000.00 per year

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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