Location: Waco, TX

JOB SUMMARY

Computer Operators are responsible for the daily processing of ACH, incoming cash letters, returns for banks, and generation of statement and tax form images. They process and ensure completion of core updates and requests and ensures creation and acceptance of transit cash letters. They gather, process, and disburse information to appropriate departments and escalate issues for timely resolution.

KEY RESPONSIBILITIES

• Monitors and executes all processes to ensure timely completion.
• Reviews procedures with team to ensure procedures are performed accurately.
• Processes ACH, cash letters, proof, transit, and FED return file.
• Generates digital statement and tax forms.
• Generates and transmits IRS File, Credit Bureau and State FIDMs.
• Performs Core updates.
• Receives customer issues and requests resolution for operations processing.
• Performs other duties as assigned.

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING

• Customers have access to the funds from the ACH FED files and the file is updated in each bank accurately.
• Incoming cash letters and POD work are posted for bank customers to be properly debited or credited funds.
• Check return file and outgoing cash letter have been sent out timely for each bank allowing them to receive credit.
• Statements and tax forms are ready for print, mail, and research.
• IRS, Credit Bureau, and FIDM files are successfully uploaded.
• Responsible for processing ACH, incoming cash letters, and for any returns for our banks.
• FIDM and Credit files are processed monthly.
• All deadlines are met.

JOB REQUIREMENTS

Education & Certifications:

Experience:

Required Skills:

• Meticulous attention to detail
• Mathematical skills
• Communication skills
• Reasoning skills
• Computer skills
• Administrative skills
• Analytical skills

RELATIONSHIP BUILDING

This position requires regular contact both inside and/or outside the company.

DECISION MAKING

This position is highly structured and is rarely required to make decisions.

SUPERVISION RECEIVED

Close Supervision. Assignments are both task‐oriented and objective‐oriented. Work is reviewed while in process and upon completion for quantity and quality.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: