DIMENSIONS:

• Supports member service and sales for 25 branches and call center.
• Influences the perceived value and quality of $3.3 billon brand (organization).
• Supports efforts to coordinate, plan and represent the credit union in the community at CR, BD and Foundation events, financial education workshops and related events as needed.
• Supports the Cal Coast Cares Foundation, including administrative functions, database management, and communications.

• This position reports directly to the Manager, Public Relations & Community Partnerships. There are no direct reports to this position.

• Works community outreach events including tabling and distribution of marketing materials to attendees.
• Supports and participates in the planning, coordination and execution of community relations efforts, Cal Coast Cares Program and Cal Coast Cares Foundation activities and events.
• Interacts with virtual/in-person event attendees to promote the credit union, its products and services, and the event activities.
• Implements event plans and participates in event staging including equipment set-up, tear-down and communication with branches and related departments.
• Supports the Cal Coast Cares Foundation, including administrative functions, database management and communications.
• Provides insight, ideas and recommendations regarding increasing credit union exposure and membership.
• Provides timely social media messages and photos to Cal Coast social media team, which represent events in a positive and professional manner.
• Assists in department’s public relations efforts including branch grand openings, special virtual/in-person events, educational and community involvement activities.
• Performs other relevant and related duties as required.

• Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
• Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
• Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
• Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
• Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
• Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
• Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.
• Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.

• Two years of college preferred. Individual can be a current college student pursuing an undergraduate degree, preferably in Business, Marketing, Communications or related discipline.
• Some experience preferred in database management, administrative tasks, business development, community relations and/or customer service.
• Excellent written and oral communication skills. Public speaking experience preferred.
• Excellent organizational skills and strong computer and technology skills.
• Strong interpersonal skills with the ability to interact effectively with members and the public, all levels of staff, management and external business contacts.
• Ability to appear for work on time, follow directions from a supervisor, interact effectively with co-workers, understand and follow posted work rules and procedures and accept constructive criticism.
• Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices. Must be comfortable using a smart phone and taking and posting pictures to social media.
• Ability to operate a motor vehicle and maintain a “clean” driving record with the CA Department of Motor Vehicles.
• Some experience using ZOOM or other video conference/ virtual meeting software.

• Works community outreach virtual/in-person events including tabling and distribution of marketing materials to attendees.
• Supports and participates in the planning, coordination and execution of community relations efforts, Cal Coast Cares Program and Cal Coast Cares Foundation activities and events.
• Interacts with event attendees to promote the credit union, its products and services, and the event activities.
• Coordinates and implements as directed and participates in event staging including equipment set-up, tear-down and communication with branches and related departments.
• Supports the Cal Coast Cares Foundation, including administrative functions, database management and communications.
• Provides insight, ideas and recommendations regarding increasing credit union exposure and membership.
• Provides timely social media messages and photos to Cal Coast social media team, which represent events in a positive and professional manner.
• Assists in department’s public relations efforts including branch grand openings, special events, educational and community involvement activities.
• Works a flexible schedule including weekends, day and evening hours.