Founded in 1950, St. Anthony’s provides food, clothing, shelter, medical care, technology access, addiction recovery services, job training, and other critical resources to people experiencing homelessness and extreme poverty. Every day, with dignity and respect, we support and are supported by thousands of San Franciscans. Join us in creating a future where all people flourish.

PRINCIPAL RESPONSIBILITY:

Under the direct supervision of the Community Safety Services (CSS) Manager, help provide a safe environment for staff, clients, volunteers, and other occupants of St. Anthony Foundation (SAF) by means of crisis intervention and conflict de-escalation. Attend all trainings on CSS philosophies/procedures, harm reduction and trauma informed systems. Participates in the implementation of SAF’s safety and disaster preparedness programs.

MAJOR DUTIES:

• Makes continuing rounds of assigned SAF administration and program areas.
• Monitors and anticipates potential safety and security problems, and attempts, by means of de-escalation techniques, to prevent or defuse them before they become critical on assigned posts.
• Responds to emergency calls from assigned administration and program areas.
• Calls for assistance in crisis situations.
• Assists regular CSS staff in ensuring the safety of staff, clients, volunteers, and other visitors.
• Ensures clients, visitors, and staff are welcomed, with dignity and respect.
• Checks and secures SAF premises as instructed.
• Follows department and organizational policies and procedures.
• Participates in emergency response and disaster preparedness trainings and drills.
• Attends and participates in relevant meetings and trainings.
• Performs other duties as assigned by the Client Safety Services Management team.
• Adheres to the guidelines of the SAF Safety Program.
• Working as a part of the CSS team knowing your presence is an essential function for the team to be successful.

MINIMUM QUALIFICATIONS:

• One year security or safety experience. Experience in crisis intervention and de-escalation techniques preferred.
• Experience working with low income, homeless, and mentally disabled persons.
• High school diploma, G.E.D., or equivalent experience preferred.
• Excellent interpersonal, listening, oral communication and conflict de-escalation skills.
• Excellent work habits: punctual, reliable, cooperative, and team-oriented.
• Ability to be polite, tactful, and firm.
• Ability to set limits and to handle emergency and pressure situations with clients.
• Ability to work with minimal supervision.
• Ability to work overtime and change scheduled hours as required.
• The ability to stand on your feet for 4 to 7 hours a day
• Ability to lift and carry 75 pounds.
• Experience working with and/or knowledge of issues effecting chemically dependent adults preferred.
• Commitment to St. Anthony Foundation Statement of Values.

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization