Community Resource Coordinator

Additional Position Details: FTE: 0.000001 | On Call | 1st Shift - Days

Who We Are

Asante Physician Partners (APP) is a group of top medical professionals working together to provide comprehensive care to patients in Southern Oregon. We collaborate with other health care professionals throughout the area to offer you a full array of quality care close to home, supported by Asante's full range of services and hospitals. Our team-based clinics operate on a Patient-Centered Primary Care Home model. This allows physicians to do what they do best: take care of patients while being supported by a team of specialty professionals.

Our team-based clinics operate on a Medical Home model. With our progressive primary care team approach, we leverage the expertise from patient care, behavioral health, and pharmacy to provide comprehensive treatment plans. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes.

Position Summary

The Community Resource Coordinator (CRC) functions as a member of the Care Management team. The CRC is a frontline public health worker who has an understanding and connection to the community they serve. The CRC utilizes communication, organizational, and problem-solving skills to provide a link between the patient, health care and social services, as well as services offered by the community in which the patient resides. The CRC communicates with all areas of the clinic to ensure that at risk patients are identified and promotes and evaluates the effective utilization of resources using knowledge and awareness of community resources. The CRC also assists with linking the patient with resources, ensuring the patient receives adequate follow-up, and advocating for the patient when necessary.

What You'll Do

• Communicate with all areas of the clinic and primary care team to ensure that at risk patients are identified, and assistance is provided
• Provide at risk patients with connections to resources, facilitating adequate follow-up and advocating for patients when necessary
• Identify and recommend solutions to complex patient needs using your expertise and the knowledge and ingenuity of the providers, clinical staff, and your network of social services and community services
• Build cooperative and trustworthy relationships with patients in a professional and compassionate manner. Respectfully deescalate stressful situations when needed
• Participate in professional activities: such as community involvement in healthcare-related activities, professional organizations, committees, continuing education and case presentations

Who You Are

• Creative and resourceful, able to develop innovative solutions to support our patients beyond the clinic
• Relational and socially aware, able to build strong relationships with patients, teammates, social services contacts and community services
• Service-oriented and compassionate, able to interact with our patients of all ages and capabilities with empathy and connection
• Inclusive and respectful, honor and value differences related to culture, age, and ethnicity
• Community involved, strong connection to the local community and the resources that support health and wellbeing
• Motivated, intrinsically driven to support our patient's success beyond the visit and support our vision of being a trusted health partner for life - every person, every time

What You Must Have

Education

• High school diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as needed for the position is required
• Bachelor's Degree in in business, healthcare administration, or related field, preferred

Experience

• Minimum 2 years of experience in a healthcare or health-related field providing knowledge of patient health needs, community outreach, patient advocacy, coordinating care and customer service or other outreach related activities is required
• Experience coordinating with community partners such as CCO's and demonstrated knowledge in applying specific criteria for assessing those resources required
• Experience with Microsoft Office Suite required
• Experience with EPIC and knowledge of medical insurance highly desired

Preferred Certifications

• CHW: Community Health Worker by Oregon Health Authority
• THW: Traditional Health Worker by Oregon Health Authority

What We Offer

• Competitive starting wage
• Comprehensive benefits including medical, dental, vision, and wellness
• Excellent retirement package with up to 6% employer contribution
• Generous Earned Time Off
• Tuition reimbursement program

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence.

More About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.