Summary:

Works in underserved communities and is a resource to help advance patient goals of care coordination, and population health. Community Health Workers assist individuals and communities with coordination of care, health coaching, health education, health assessment and screening, resource linking, medication management, remote care, patient follow-up, and social and literacy support. Coordinates publicity for programs, events, and related activities. Develops and maintains information concerning services pertaining but not limited to health education and health concerns. Provides skill training related to health issues. Assists in making appointments for the uninsured with Care Coordinator Specialist with the goal of establishing them in a medical home for all eligible individuals/families. As directed, participates in events, gives presentations and conducts one-on-one orientation and education as well as risk assessments by the use of an electronic tablet and assigned application, assists in making appointments for children who lack access to a medical home.

Compensation:

$20.00 - $24.00 per hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Collaborate with community partners to provide health education sessions.
2. Develop and present health education and promotion programs such as training workshops, conferences, and community presentations.
3. Develop health education material in print and audio visual formats targeting individuals with low health literacy
4. Contributes to operational plans necessary to achieve health education objectives and services.
5. Prepare and distribute health education materials, including reports, bulletins and visual aids such as PowerPoint, photographs, flyers and posters.
6. Provide health education program information to the public, such as educational brochures, flyers and promotional materials.
7. Maintains and updated health education libraries to provide resources for staff and patients.
8. Documents activities, recording information such as the number of classes completed, presentations conducted, total number of attendees, total number of risk assessments completed, among others.
9. Maintain databases, mailing lists, telephone networks, and other information to facilitate the functioning of health education programs.
10. Participate in outreach events.
11. Collaborate with other health agencies to promote health education in the community.
12. Provide group educational sessions or one on one sessions as needed.
13. Provides monthly reports of appointments made and outreach efforts.
14. Perform other duties as assigned.

QUALIFICATIONS:

Minimum Qualifications:

1. High School Diploma or GED
2. Outreach experience preferred
3. Community Health Education experienced preferred.

Knowledge, Skills and Abilities:

1. Excellent oral and written communication skills.
2. Effective interpersonal skills.
3. Bilingual in Spanish/English, Preferred.
4. Able to travel within the assigned county.

Physical and Mental Requirements:
1. Able to lift/move up to 40 pounds.
2. Able to move from place to place
3. Stand for long periods of time
4. Ability to do simple math
5. Ability organize and prioritize workload
6. Ability to work effectively and efficiently under stress
7. Ability to read and write English
8. Ability to multitask, understand and follow instructions
9. Bilingual ability is highly desirable.

Customer Service:
1. Actively supports, promotes, and works to fulfill the Mission, Vision and core values of BCHF.
2. Provides excellent internal and external customer service.
3. Demonstrates BCHF’s Standards of Customer Service Behavior: Compassion, Attitude, Communication, Appearance, Sense of Ownership, and Teamwork.
4. Participates in on-going customer service trainings.
5. In every action, seeks to promote BCHF as a top service organization.

Quality Management:
1. Contribute to the success of the organization by participating in quality improvement activities.
2. Complies with all BCHF policies and procedures and pro actively participates in the implementation of new initiatives.
3. [Additional quality management items, may be included based on Position]

Safety:

1. Ensures compliance with policies and procedures related to safe work practices.
2. Uses all appropriate equipment and/or tools to ensure workplace safety.
3. Immediately reports unsafe working conditions.

Privacy/Compliance:

1. Maintains privacy and security of all patient, employee, and volunteer information and access to such information. Such information is accessed on a need to know basis for business purposes only.
2. Complies with all regulations regarding corporate integrity and security obligations. Reports unethical, fraudulent or unlawful behavior or activity. 3. Upholds strict ethical standards

Flexibility: Available for all shifts and, when required, able to work evenings and weekends