Intelli-Tec Security Services, the leader in high-quality custom security solutions, is seeking a qualified individual to join our team as an Collections Specialist.

As an Collections Specialist with Intelli-tec Security Services , you will be a vital part of our accounting team. You will process payments that we receive through the mail, over the phone, or via ACH. You will post the payments to customer accounts and keep track of customers who are past due. When a customer is late with a payment, according to a predetermined schedule, you will call or email them to notify them of their past due balance and potentially work out a payment plan. This allows us to collect our funds and also to help out customers who may be in a brief financial difficulty or assist those who simply forgot or made an error.

To thrive in this role, you must be extremely friendly and detail oriented: friendly enough to work with customers to set up a payment plan, detailed enough to follow up and make sure the customer sticks with it. You must be interested in continuing to develop yourself, seeking out new skills and applying them to your work here, and have an eye toward growing here for the long term.

Interested? Keep reading.

Here are some questions we’re frequently asked by candidates:

• What type of experience matches up to this job? We’re looking more for customer service experience and a positive attitude than strictly an accounting background. If you are a quick learner and pick up new programs quickly, we can train you. It’s more important that you be professional, cordial, upbeat, work well on a team, and be comfortable asking our customers for payments. You will be calling people with late bills. Not everyone is happy to hear from you, but you must remain professional and helpful at all times.
• What’s the team like? Our team is very welcoming, friendly, and helpful. There’s no “your” work or “my” work. Everything is the team’s job, and we work together to get it done. We care about work-life balance and we want you to have a fulfilling life outside of work and an enriching experience here. We want you to grow your career with us!

BASIC QUALIFICATIONS

• Associate's degree in related field with 2-3 years of customer service experience
• Proficiency of the Microsoft Office suite (Word, Excel, and PowerPoint).

PREFERRED QUALIFICATIONS

• Knowledgeable in completion of AIA documentation

EMPLOYER’S DISCLAIMER:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.