Collection Agent Job at Lansing Building Products
Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA. We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.
Summary:
The Collections Analyst is responsible for the collections of past due amounts for assigned accounts and resolving credit-related issues through addressing incoming phone calls and emails from Lansing branch Associates and customers.
Responsibilities:
Collect past due amounts on assigned customer accounts
Independently work with customers and branch locations to manage past due accounts while supporting the sales function.
Identify accounts needing to progress to the next level of collections
Assisting customers with invoices, statements, and reconciliations for assigned branch locations
Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
Required Education and Experience
2 years related experience in a credit/collections environment
Bachelor's degree is a plus, but not required
Qualifications
Strong problem solving/decision-making skills.
Strong customer focus.
Ability to handle high transaction volume
Ability to manage multiple tasks and meet deadlines
Ability to work with a strong attention to detail
Ability to work effectively in a team environment
Ability to reconcile accounting records
Communication Proficiency
Basic proficiency with Excel and Word
Work Environment
This job operates in a professional, in office environment.
Physical Demands
This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits:
Medical, dental, and vision coverage
Company paid life insurance and disability
Company paid parental leave
Industry leading 401k match
Paid holidays
Paid vacation time
Health and Wellness program
Thank you for your interest in our company. Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals. Unfortunately, we are not able to follow-up with every applicant. We run an in-depth process for candidates with whom we identify a potential fit. Please continue to monitor your email for updates on the position.
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