Specific Responsibilities of Co-op Downtown (CDT) Cashier and Grocery Staff

Primary responsibilities will vary depending on shift, but will including the following:

Customer Service

• Maintain awareness of and acknowledge customers standing in line; call for back up as needed.
• Be familiar with Co-op policies and department products in order to better answer customer questions and complaints, referring unresolved questions or problems to a Lead or manager.
• Be informed about the benefits of membership and provide customers with membership materials as requested.
• Be familiar with Store Solutions in case of emergencies or specific problems related to the CDT.

Cashiering

• Check out all purchases efficiently and accurately; ring prices and PLUs correctly and into the correct department. Fix any mistakes with the help of leads or managers.
• Provide information to the CDT Store Manager regarding price discrepancies.
• Comply with regulations regarding SNAP benefits/EBT cards, and alcohol sales.

Cash Responsibilities (when in closing and opening shifts, as designated below)

Both opening and closing:

• Ensure that the key to the count room and cash drawers is always secure and never shared.
• Move excess change from the registers to the safe as needed, following protocols.
• Opening
  • Verify accuracy of cash box and all drawers.
  • Install drawers in proper registers and ensure correct access and security, following procedures.
• Closing
  • Secure the cash as registers are closed for the day.
  • At the end of the shift, count drawers, following procedures and protocols:
    • Report excess cash in safe.
    • Prepare drawers for morning cashiers.
    • Reconcile cash box.

Stocking, Receiving and Merchandising Responsibilities

As directed, primary responsibilities may tend toward Cashiering duties:

• Ensure shelves/coolers are fully stocked and rotated to ensure freshness and turnover.
• Rotate overstock into storage. Maintain approximate floor plan in storage area, using location signs as needed.
• Provide feedback to CDT managers and CDT Purchaser regarding mispicks, out of date, damaged, and poor quality products.
• Ensure CDT Purchaser or a manager receives accurate, up-to-date price labeling requests for missing or damaged labels; check to ensure labels are present, up-to-date, and in good shape.
• Check deliveries to verify piece count, and check for obvious damage. Notify CDT Purchaser or a manager of discrepancies.
• Receive and properly stock deliveries as directed (checking for quality and utilizing proper rotation protocol).
• Expedite stocking of incoming out of stock items.
• Review invoices for pricing and discount accuracy.
• Ensure that all product is present when reviewing invoices as directed by CDT managers or CDT Purchaser.

• Experience with customer service, retail sales or stocking desired, that demonstrates the ability or aptitude to successfully meet all expectations listed above.
• Ability to lift up to 30 lbs. throughout shift, occasionally 50lbs.
• Ability to lift product overhead and/or to climb ladders with product.
• Ability to stand for long periods and to bend and twist repeatedly.
• Ability to work a flexible schedule to meet the needs of the business; early mornings, daytime, evening, holidays, and weekend shifts may be required.