Clinical Support Specialist Job at Acute Home Healthcare
Unity is strength...when there is teamwork and collaboration, wonderful things can be achieved. -Mattie Stepanek
Our CSS team is such an integral part of Acute Home Healthcare. Although, we require previous insurance verification/referral experience, this position is an ideal entry level role into healthcare and your character which can be described as reliable, trustworthy, and hardworking is so much more valuable than any academics you have achieved. As you assist our Case Managers to achieve the highest quality of continuum of care for our vulnerable patients who are injured or ill, you will have a keen eye for detail, peak organizational skills, and supreme multi-tasking abilities. But above all, your voice exudes compassion, kindness, empathy, urgency, and helpfulness. Exceptional phone etiquette is essential in maintaining a positive customer experience and allowing us to continue to be the most trusted home healthcare agency in Central Florida.
If the traits listed above define who you are, then our values are one in the same! Do you want to be a part of our CSS team?
BENEFITS
- Generous Amount of PTO
- Paid Holidays
- Health
- Dental
- Vision
- Life Insurance
- Disability
- 401(k)
- ...and more
POSITION SUMMARY
Our Clinical Support Specialist's primary responsibilities include but are not limited to:
- Review Cases for Wound Updates
- Enter All Update and Notes in the KanTime Database
- Enter Authorizations and Schedules in System
- Obtain Re-authorizations for Additional Homecare Services
- Follow-up on Requests From the PCP for Services
- Contact and Receive Authorizations from Insurance Company
- Contact Clinicians (PT's, OT's, ST's) to Schedule Services
- Request Home Health Orders From PCP's, Hospitals, and Specialist
- Review Charts for Procedural Accuracy and Efficiency
- Receive and Forward Faxes to Correct Departments
- Confirm Patient's PCP's
- Assist Patient's with Any Questions, Comments, or Concerns
- Develop Good Working Relationships with PCP Staff and Insurance Companies
KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
- Working Knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Outstanding Customer Service Skills
- Doctor Office Administrative Experience (Minimum 2-3 year)
QUALITIES
- Motivated to Learn & Grow
- Punctual
- Reliable
- Organized
- Multi-tasker
- Hardworking
- Problem-Solving
- Team-Player
- Autonomous
- Detail-Oriented
- Deadline- Oriented
If you find your passion, vision, and mission complement ours, please apply to join our team at Acute Home Healthcare!
For any questions or any additional information, please do not hesitate to reach out to Alishia via email or phone. Office: 321-594-5656 x662 Email: careers@acutehhc.com
COME JOIN OUR TEAM!!!
Job Type: Full-time
MP
Entry-Level
Salary: $0.00 / year
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