Job Title

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

The Clinical Solutions Delivery Consultant leads the clinical delivery of Ultrasound solutions with customers as planned. Collaborates with customers, Customer Project Managers, Clinical Solution Implementation Consultant (CSIC), Clinical Solution Workflow Consultant (CSWC), operations and sales to deliver effectively on the customer solution. Responsible for leading the overall on-site, offsite, or remote delivery of clinical services. Collaborates with CSIC, CSWC, and learning program managers, and customer relationship managers to drive and deliver on revenue and recovery for the organization.

Key Areas of Responsibilities:

• Teach assigned number of clinical courses throughout the year at the Philips training centers or symposium locations

• Ensure the Maximizer program is implemented, and upgrades are performed within the contractual timeline

• Delivers engaging on-site Clinical Services solutions, education, and training

• Participate in New Product training initiatives, support all service-related customer system issues requiring on-site clinical support

• Provides the highest-level customer experience for on-site training and customer communication

• Takes a leadership role in the personal ownership of the learner experience through customer consultation and collaboration with internal stakeholders

• Creates a safe and cohesive learning environment in which learners share ideas, apply knowledge, give feedback and make reflections on their work

• Provides feedback to learners and evaluates performance throughout the learning event

• Reviews feedback from learners and compiles and analyzes data and recommends changes to learning services as appropriate

• Effectively communicates project status, issues, and delays with internal team

• Builds communication among learners and encourages collaboration

• Proficient in areas of specialization

• Demonstrates good judgement in selecting methods and techniques for obtaining solutions

• Ensure revenue and expense targets are met. Provide accurate forecasting of all individual activities that will support the zone in meeting or exceeding financial targets for both revenue and recovery goals each month, quarter and annually

• Drive attendance to Philips Service courses through developing relationships with customers to ensure they are fully utilizing Service entitlements in a manner that supports their clinical Service needs.

• Uses proper materials, student support systems, technical methods, learning management systems, learning strategies and assessment techniques

• Successfully manage all company assets: system, transducer, phantom, & laptops inventory: zero lost equipment, equipment maintained as new and in top physical condition, classrooms are well maintained and properly taken care of

• Support PAS organization with on-site installation training when required and duties allow. This must be approved through management ahead of time.

• Actively participate on CCT’s and C2G’s with FSE teams, Account Managers and PAS calls.

• Attend and actively participate on monthly calls with local Sales, PAS, FSE, CSS, and ISR counterparts to discuss the territories/opportunities and develop collaborative strategies

Education/Credentials:

• Associates typically required; Bachelor's degree preferred or equivalent experience

• Have and maintain ARDMS/ CCI certification or equivalent.

• Have and maintain the advanced registry certification per modality if applicable

• CTT+ (Certified Technical Trainer) preferred

Experience:

• At least 5 years clinical experience as an RDMS/ CCI Sonographer

• Experience as clinical preceptor providing education strongly preferred

• Thorough understanding of: Advanced clinical applications and 3D/4D as it applies to General Imaging and Obstetrics and Gynecology

• Working knowledge of: 3D/4D acquisition, manipulation and quantification along with extensive anatomical knowledge as related to modality

• Thorough understanding of any of the following applications is preferred: MSK ultrasound, Fetal echocardiography and or Breast ultrasound

Skills:

• Effective communication skills - verbal and written

• Effective time management and organizational skills

• Previous classroom teaching experience preferred

• Previous presentation experience required

• Commercial medical equipment business experience preferred

• Ability to assess customers' education needs

• Ability to create learning objectives based on customer needs

• Proficient computer skills

• Communication and collaboration skills with multiple organizational levels

• Customer focused/Customer experience/Customer Mindset

• Ability to be managed remotely

• Ability to work in ever changing environments

• Flexibility and tolerance of ambiguity

• Detail oriented with excellent organizational skills

Mental and physical job requirements:

• Fluent in English

• Lift parts or carries parts weighing a few ounces to over 25 lbs.

• Frequently bends, twists, turns, and works in unusual positions using full body mobility

• Must possess a valid driver's license

• Willingness to travel overnight 75% time throughout the East Zone, may require night and weekend coverage on occasion. Candidate must reside in a city within their territory that holds the majority of their customer base and be located near a major (non-regional) airport (within 1 hours drive) to be considered. The preferred location(s) for this opening are NY, Washington DC, or Boston areas.

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

• Company relocation benefits will not be provided for this position.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.