• First contact for WuXi AppTec clients for telephone and email support
• Manage Client Services email box (emails from clients and AMs)
• Answer multi-line phone system and route calls to appropriate person
• Ensure visitors including clients, regulatory agencies, and service visitors, are signed in and announced to the appropriate person
• SME for WOS and Client Portal operation; 1st point of contact for questions
• Assist clients and staff members with various administrative questions or problems including utilizing the copy machine and other office equipment
• Sort incoming mail in appropriate employee mailboxes. Maintain mailing equipment and process outgoing mail
• Ensure the front office, conference rooms and guest restroom are maintained in a professional manner and stocked with drinks and general supplies
• Assist with onsite meetings, which includes ordering lunches, scheduling transportation for visitors, etc.
• Assist with maintenance of Client Approval of STIs for standard micro labs
• Assist with providing electronic copies of STIs and generic protocols to clients
• Resend copies of final reports as requested
• Perform regulatory compliance function of scanning and archiving Quality Records as required by WuXi SOP
• Contributes to the overall operations and to the achievement of departmental goals
• Other general administrative duties as requested
• Works on routine assignments per written procedures, where ability to recognize deviation from accepted practice is required
• Works under supervision from supervisor or senior personnel.
• Perform job specific tasks in compliance with applicable Regulations, International Standards, and WuXi AppTec Policies and Standard Operating Procedures
• May be required to work holidays and weekends and overtime
• May be required to assist in other departments
• Other duties as assigned

Experience / Education

• High School Diploma or equivalent
• 1-year experience in a receptionist or administrative role

Knowledge / Skills / Abilities:

• Must be able to multi-task and work at a fast pace
• Must have strong attention to detail and the ability to maintain focus
• Must be diligent, organized, and dependable
• Proficient in oral & written communication skills
• Need to be able to read, write and understand English
• Ability to work in a team environment and independently as required
• Proficient in computer programs (e.g., Microsoft Office)
• Must be able to utilize a multi-line phone system

Physical Requirements:

• Must be able to work in an office environment with minimal noise conditions
• Ability to stand / sit / walk for long periods of time
• Must be able to perform repetitive wrist and hand motions
• Must be able to bend / twist
• Must be able to lift up to 20 lbs.