Client Service Representative Job at Altitude Payroll LLC
Client Service Representative
This position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred. Training is provided.
Key Responsibilities:
- Review and process payroll across multiple states.
- Maintain meticulous attention to detail, accurately complete tasks under deadline.
- Update and maintain CRM system.
- Initiate ongoing client enrollment, education and onboarding.
- Effectively handle in-bound calls in a timely and friendly manner.
- Maintain confidentiality and acting with integrity while handling sensitive information.
- Perform other duties as assigned.
Qualifications:
- Ability to work with web-based applications.
- Excellent organizational and time management skills.
- Articulate communicator in a variety of settings.
- Extraordinary attitude with client service orientation.
- Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
- Act with professionalism and urgency.
- Operate a 10-key with speed and accuracy.
- Knowledge of bookkeeping or payroll functions preferred
- Payroll Certification (FPC or CPP) is a plus.
- Associate’s degree or equivalent.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Aurora, CO 80014: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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