Location: Canton, Denver or Chicago (Hybrid)

Role open: 3

We give you a world of potential

You bring passion, talent, and the ability to develop professional and trusting relationship with clients as a Client Service Administrator.

Before we tell you more about the role, it’s important for you to know a few things about the department that make this such a great place to work, as well as Computershare as a whole.

• Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
• Computershare Investor Services (CIS) is a trusted advisor to 6,000 U.S. companies.
  • For more than 35 years, we've been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world's leading companies. We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.
  • Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.
• We offer fantastic career development and put a lot of time into training and qualifications to ensure the continuous development of the team

So, now that you know this is a tremendous department in a company that truly supports their employees, I’m sure you’ll want to find out more about the role and what you’ll be involved in.

A Role You Will Love

The Client Service Administrator is responsible for coordinating client activities and servicing by interfacing with the client servicing team, the client, and the operational units. The Client Service Administrator initiates client service orders and ensures that the expectations of the client are met. The Client Service Administrator may also be responsible for the introducing additional service offerings and leveraging opportunities for increased revenue and profitability.

• Receive a rewarding salary that is paid biweekly

What Will You Bring to The Role?

The ideal candidate for the Client Service Administrator role can prepare and issues service instructions to various operating units based on clients’ requests. Ensures timely receipt, from the appropriate sources of information, raw material, and other inputs needed to successfully execute clients’ service needs. The individual must also maintain functional knowledge of Computershare’s processes, systems, and products.

Other key skills and experience required:

• Ensures effective delivery of clients’ MIS reports
• Resolves client issues and conducts research by working directly with other functional units
• Intercedes and resolves client or shareholder inquires quickly and accurately Works either independently or with the Relationship Manager to ensure proper follow-through on clients’ requests
• Ensures timely funding of services (i.e. dividends and advance postage) and performs reconcilement activities
• Serves as a mentor, coach, and teammate for other Client Service Administrators within the team
• Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients’ shareholder accounts
• In concert with the Relationship Managers, strives toward meeting annual revenue targets Attends client annual meetings, closings, and account planning sessions with Relationship Managers as required.
• Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Other duties or tasks as assigned by management.

If you are interested in this opportunity, make sure to apply today. This is a great opening in an incredible department that you don’t want to miss out on!

A Company to Be Proud Of

Founded in 1978, Computershare is renowned for our expertise in high integrity data management, high volume transaction processing and reconciliations, payments, and stakeholder engagement. We are proud to say that many of the world’s leading organizations partner with us to streamline and maximize the value of relationships with their investors, employees, creditors, and customers.

Computershare is a world leader in financial administration with over 12,000 employees across 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

Rewards You Will Love

If you start a career with Computershare your benefits package is centered around your wellbeing and prosperity, so in addition to your salary you will receive this full rewards package.

Live well. Be Well. A medical insurance plan designed for your needs, as well as dental, vision, life, and disability insurance.

Save for Your Future. We offer an Employee Stock Purchase Plan, matching 401k, banking and investment plans, flexible spending and health savings accounts and tuition reimbursement.

Generous Leave. Our employees enjoy a generous entitlement to paid leave.

Employee Discounts. We've built relationships with other organizations to offer you extra discounts. Save with banks, car manufacturers, flights and accommodation, as well as with many big brand shops.

Extra Rewards. Cash bonus referral programs and employee rewards/recognition programs.

Salary: $57,000- 65,000

Covid-Secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

We’re currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

A Diverse and Inclusive Place to Work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

The more we value and draw upon different perspectives, the better equipped we'll be to solve the challenges of a constantly evolving business environment, and to fulfil the expectations of our customers around the world.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.