Minimum Qualifications:

Bachelors Degree in business administration, organizational development, or related field; supplemented by three years of experience in training and organizational development, project management, or a related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license (as required by position assignment).

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Purpose of Classification:

The purpose of this classification is to manage providers who deliver training services to clients of the Office of Workforce Development. This classification is not part of a series.

Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Coordinates new provider establishment: reviews new provider requests; conducts information sessions for potential or new training providers; drafts provider agreements, memorandums of understanding, and resource sharing agreements; and collects business licenses, W-9’s, and other required provider documentation.

Manages provider relationships: fields and answers provider questions; receives and facilitates resolution of complaints involving providers; and serves as a liaison between workforce development staff, clients, and providers.

Administers oversight and evaluation of training providers: compiles and summarizes training evaluations; conducts site visits and desk reviews; monitors enrollments; and collects and evaluates provider performance information.

Monitors and processes provider payments: reviews and processes invoices; resolves invoice discrepancies; and prepares related financial reports.

Maintains, updates, and distributes provider lists and training websites. Serves as a liaison to boards, task forces, and special projects as assigned.

Processes a variety of documentation associated with department operations, within designated timeframes and per established procedures: receives and reviews various documentation, including new provider requests, invoices, and training and employment guidance letters; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including provider agreements, site visit reports, obligation reports, and meeting/special project reports; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions.

Additional Functions:
Performs other related duties as required.

Performance Aptitudes:

:Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Requires the ability to work with others to coordinate the more complex programs and more complex problems associated with the responsibilities of the job. Often represents the department and/or organization when dealing with others.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.